Reena Tripathi Email & Phone Number

New Delhi, Dl, In

India

- Managed end-to-end order processing and management. - Assessed requester demands and processed orders accordingly. - Maintained knowledge of SLAs, KPIs, and various order types (quote, web, manual, recurring). - Utilized ServiceNow for handling various assignment groups, ticket states, and deal registration. - Handled purchase orders (online & offline, combined POs) and delivery reminders (automated and manual). - Planned runs to prevent delays in PO placement with vendors. - Sent POs to vendors and managed deliverables. - Managed intercompany orders. - Worked with Medius for RMA (Return Material Authorization), credit notes, and invoices. - Managed order rejections and escalations. - Coordinated prepayment processes with the finance department. - Handled credit and rebill tickets. - Negotiated temporary keys for customers with vendors.- Knowledgeable in PPQ, vendor card creation, item card creation, price sources, and vendor negotiation. - Familiar with KPIs, SLAs, quality parameters, inter-company processes, deal registration, WHT, auto-renewals, and opportunity management.- Aware of license matrix, models, and types.- Worked with Navision, SharePoint, ServiceNow, publisher tool, business intelligence, Pyracloud.- Used Goat Path, One Product, One Procure, One Source, One Workplace, One Sales, and Medius.

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

As Digital Marketing Manager at ROI Sutra (Ratan Jha Inc.), I led Google Ads and Facebook Ads campaigns for brands like Kamayurveda, Biotique, and Kuberbox. My responsibilities included keyword research, audience targeting, ad copy creation, and performance analysis. I developed tailored strategies, managed budgets, and collaborated with creative teams to deliver impactful results, enhancing brand visibility and engagement through data-driven insights and innovative approaches.

Pgdm, Marketing & Business Analytics

Bachelor Of Technology - Btech, Computer Science

Education record