Reena Rawal Email & Phone Number

122002

Gurgaon, India

Maintaining the Quality of a B2B process as per the set quality complianceAssuring of effective and appropriate resolution made to issuesTo audit given numbers of calls, chats, email and share feedback with team executivesTo take part in call calibrations and bring necessary changes for process improvementTo conduct quality sessions and trainings for the team

New Delhi Area, India

Along with call auditing and feedback sharing, applied six sigma tactics to bring improvement in the process Effectively reviewed MSA (Measurement System Analysis) to ensure zero gap between client requirements and internal audit methodologiesApplied Six-Sigma methodologies to reduce the response time To take part in call calibrations and bring necessary changes for process improvementTo conduct quality sessions and trainings for the team

Noida

Worked for international process Virgin Media Group as their Customer Careexecutive Cum Sales representativeDid on-line sales for eight months and later promoted as a Quality AnalystAfter becoming QA, audited chat, Emails, Calls and shared feedback with agents.Conducted QA sessions and trainings to improve the process as per the clientrequirementsApplied Six-Sigma methodologies to get more customer satisfaction feedback