Reena Singh Email & Phone Number

Australia

Melbourne, Australia

Melbourne, Australia

• Maintenance of purchasing systems and processes across Australian Division • Pricing updates with vendor liaison in Ariba catalogues and SAP outline agreements• Providing Training and support for new and existing users on Procurement systems• Identifying process lags and Optimization of current purchasing processes in line with business directive• Ariba divisional process lead for vendor onboarding and catalogues enhancements• Regular vendor purchasing analysis through BI and supporting RFX development for Procurement Managers• Data Analytics using ERP systems : SAP/Ariba/BI

Melbourne

• Working in procurement environment for implementation of SAP Ariba Guided buying.• Assisting in setting up catalogues, gathering required information and documentation• Assisting in creating contracts in liaison with suppliers and category managers.• Updating content in the uBuy design• Creating process documents for the uBuy structure• Engage with key stakeholders to update terms, business owners, approvers aligned to contractual agreements• Monitor the contract compliance dashboard and action as necessary

• Process and classify incoming content within Open Text Capture Centre (OCC) system to ensure the Digital Document Classification team meets service level agreements (SLAs) and provides a high level of document management capability support across the IAG business’• Make decisions around appropriate metadata for incoming content and correctly classify into the workflow tool for distribution to the appropriate business area• Monitor and report on vendor services to ensure SLA targets and contractual commitments are met and escalate service delivery issues when required• Provide training and facilitation to new and existing staff Reporting Aspect• Extracting data from Tableau and maintain daily and monthly reports• Liaising with internal staff for generating reports and troubleshooting• Identifying trends that impact the productivity of the business such as work volumes, staff productivity, and leave requirements• Calculating impact of Major events (Floods/ bushfires) on claims Lodgements and claims manage team Workforce Planning Aspect• Provided long and short-term forecasts for the transactions• Providing capacity planning both off-shore and in-house line of business• Inflating the volume based on sales campaigns and seasonality• Contribute to the future planned activities of the business as requested by conducting business modelling scenarios• Proactive management of shrinkage factors in an effective and balanced manner ensuring that business objectives are met and service levels achieved

Burwood

Resolving issues with MYOB Accountants Enterprise, Accountants Office, Accountants Office Classic Tax Software Assisting consulting teams with installations training and implementation of the MYOB accounts division product range• Closing open issues exceeding required timeframes • Call handling within required timeframes • Accurate and timely entry of client contacts with MYOB • Providing excellent customer service to internal and external clients • Answering backlog, email and web enquiries • Production and usage of knowledge base articles • Meeting first point of contact resolution results in line with the business objectives • Troubleshooting client queries and appropriately working with the Product specialists and Product developers for assistance in resolving issues • Dealing of escalations in a timely manner • Documenting of any new workarounds and queries

Hallam, Victoria

• Filing and maintaining records of students and volunteers • Advertising for volunteer tutors, conducting interviews and recruiting successful candidates • Writing half yearly program reports and submitting to “Learning Beyond the Bell” program• Assisting volunteers with tutoring and arranging training classes • Refer volunteers to Learning Beyond the Bell” for additional training and development • Advertising • Liaising with school student welfare coordinators to advertise and promote the learning centers services and increase memberships• Attending OSHLPS meetings to discuss achievements and new upcoming ideas to promote the programs • Verify the student’s assignments, SACs and homework prior to submission • Perform administration duties including data entry

Richmond, Vic

• Reporting to the team leader • Support and provide superior service over the telephone to Telstra Bigpond customers• Responsible for signing up new customers, up-selling and cross selling Bigpond services • Provide technical support • Building rapport with prospects and clients to facilitate strong relations and stimulate repeat business • Monitor the accuracy of billing and provide cost break downs of the service charges • Apply questioning and listening skills that support effective telephone communication.• Excellent listening skills and ability to think quickly to make recommendations which offer a solution to a customer's problem• Excellent ability to build positive rapport with customers of various backgrounds and personalities