Reesha M. Email & Phone Number

• Provide comprehensive support to the Director of Operations with regular duties and special projects including: research, liaising with other departments, and data audits
• Partner with department heads with hiring including: posting job listings, reviewing resumes, and scheduling interviews. Provide updates to candidates in a timely manner to ensure great candidate experience
• Facilitate the billing process by regularly managing budget amounts and auditing invoices monthly to ensure proper billing. Initiating the billing process by auditing spending across multiple tactics for accurate.
• Serve in the company Culture Club. Collaborate with coworkers on improving company culture and inspiring engagement in a remote organization. Manage club budget, oversee meetings, organize games and company events.

• Assist customers with all inquiries including: information updates, setting up services, and resolving software issues
• Providing support to team including: data analysis, data entry, and auditing customer informationAuditing marketing campaign budget spend throughout the month
• Managing facilities including: ordering supplies and scheduling repairs

Tustin, CA

• Manage all incoming calls and general emails
• Calendar management for CEO and Director of Operations
• Facilitate on-site meetings
• Schedule events and training workshops
• Draft, proofread, and finalize various documents, including: company policy, company-wide emails, letters, and marketing materials
• Post open positions, analyze resumes, and select top candidates for review by management

Lake Forest, CA

*Liaison between all company departments and outside legal counsel*Draft contracts based on existing company templates*Maintain all company trademarks, corporate minutes, and certifications*Negotiated a 10% decrease in legal fees for general counsel*Continual management of Sales and Use tax filing*Completed documentation of all job duties and procedures.

Lake Forest, CA

*Input all invoices and purchase orders*Triaged weekly check run *Filed and paid Sales and Use taxes for required states*Organized and filed previous years’ records, established filing system for current year

Lake Forest, CA

*Settled warranty and return issues for business accounts and outside purchasers*Resolved 2 month issue backlog within 3 weeks *Supported Accounts Payable

*First point of contact for phone, walk-in customers, and general email*Set up travel profiles for new hires and booked travel for all levels of the organization*Supported HR as needed including: generating monthly job report, posting open positions, completing employment verifications, scheduling interviews, and contacting references*Cross-trained in.

• Handled all document storage responsibilities and filing.
• Picked up deposits for off-site customers.
• Assisted customers with all banking needs including deposits, withdrawals and account closures.
• Some switchboard operation.
• Mail drop off and pick up.
• Ordering and stocking of office supplies and staff areas.

• Handled customer’s basic banking needs.
• Trained and provided backup in customer service and new accounts.
• Completed several courses in customer service and bank regulations.

• Managed both kitchen and service staff of approximately 25 including schedules.
• Conducted interviews and trained new staff.
• Ensured customer satisfaction on all levels.
• Acquired food safety certification.
• Organized and maintained all aspects of personnel and services required in running a restaurant.
• Opening and closing details.

Bachelor'S Degree, History

Grand Diploma, Pastry