Reesha M. Email & Phone Number

● Provide comprehensive support to the Director of Operations with regular duties and special projects including: research, liaising with other departments, and data audits● Partner with department heads with hiring including: posting job listings, reviewing resumes, and scheduling interviews. Provide updates to candidates in a timely manner to ensure great candidate experience● Facilitate the billing process by regularly managing budget amounts and auditing invoices monthly to ensure proper billing. Initiating the billing process by auditing spending across multiple tactics for accurate invoice generation● Serve in the company Culture Club. Collaborate with coworkers on improving company culture and inspiring engagement in a remote organization. Manage club budget, oversee meetings, organize games and company events, create monthly newsletter, conduct engagement surveys, and brainstorm with other members on company-wide activities

● Assist customers with all inquiries including: information updates, setting up services, and resolving software issues● Providing support to team including: data analysis, data entry, and auditing customer informationAuditing marketing campaign budget spend throughout the month● Managing facilities including: ordering supplies and scheduling repairs

Tustin, Ca

● Manage all incoming calls and general emails ● Calendar management for CEO and Director of Operations ● Facilitate on-site meetings ● Schedule events and training workshops ● Draft, proofread, and finalize various documents, including: company policy, company-wide emails, letters, and marketing materials ● Post open positions, analyze resumes, and select top candidates for review by management ● Edit and update marketing materials using Adobe ● Liaison with property management and outside HR, IT, and Finance vendors ● Oversee on-site volunteers and finalize time-cards ● Track all supplies and replenish as needed

Lake Forest, Ca

*Liaison between all company departments and outside legal counsel*Draft contracts based on existing company templates*Maintain all company trademarks, corporate minutes, and certifications*Negotiated a 10% decrease in legal fees for general counsel*Continual management of Sales and Use tax filing*Completed documentation of all job duties and procedures for all previous roles

Lake Forest, Ca

*Input all invoices and purchase orders*Triaged weekly check run *Filed and paid Sales and Use taxes for required states*Organized and filed previous years’ records, established filing system for current year

Lake Forest, Ca

*Settled warranty and return issues for business accounts and outside purchasers*Resolved 2 month issue backlog within 3 weeks *Supported Accounts Payable

*First point of contact for phone, walk-in customers, and general email*Set up travel profiles for new hires and booked travel for all levels of the organization*Supported HR as needed including: generating monthly job report, posting open positions, completing employment verifications, scheduling interviews, and contacting references*Cross-trained in several departments to provide backup assistance*Consulted with multiple departments and created PowerPoint presentations for company-wide events

• Handled all document storage responsibilities and filing.• Picked up deposits for off-site customers.• Assisted customers with all banking needs including deposits, withdrawals and account closures.• Some switchboard operation.• Mail drop off and pick up.• Ordering and stocking of office supplies and staff areas.

• Handled customer’s basic banking needs.• Trained and provided backup in customer service and new accounts.• Completed several courses in customer service and bank regulations.

• Managed both kitchen and service staff of approximately 25 including schedules.• Conducted interviews and trained new staff.• Ensured customer satisfaction on all levels.• Acquired food safety certification.• Organized and maintained all aspects of personnel and services required in running a restaurant.• Opening and closing details.

Bachelor'S Degree, History

Grand Diploma, Pastry