Raza Ali Email & Phone Number

Federal Capial &Ajk, Pakistan

. With over 14 years of experience in procurement and supply chain management, I have expertise in modern-day supply chain operations, utilizing tools such as Microsoft Dynamics CRM, Microsoft Dynamics AX, and MS Office. My responsibilities include overseeing the entire supply chain process, from analysis and identification to sourcing, contract management, procurement, order fulfillment, invoicing, reconciliation, and payments.. I manage the processing, expediting, return merchandise authorization (RMA), contracts, and distribution of purchase orders for major vendors such as Adobe, Microsoft, Ingram Micro, Symantec, and third-party suppliers. Additionally, I provide technical, analytical, and systems oversight support for software procurement operations.. In my role, I administer purchasing automation initiatives and collaborate with Information Systems, Procurement System Support, including Electronic Data Interchange (EDI), and third-party providers. I actively participate in vendor/supplier escalations, building strong business relationships.. During team shortages or for urgent/sensitive transactions, I step in to perform the responsibilities of a Software Buyer. I continuously analyze procurement patterns to identify cost-saving opportunities through innovative sourcing and procurement techniques.. Furthermore, I contribute to the enhancement of procurement processes and business optimization by creating management reports that highlight improvement opportunities and offer recommendations to senior management.

Islamabad, Pakistan

Tools: SAP R/3 (MM & SD), MS Office, etc. • Performing complete supply chain processes including Analysis, Identification, Sourcing, Contract Management, Procurement, Order Fulfillment, Invoicing, Reconciliation and Payments.• Responsible for Processing, Expediting, Return Merchandise Authorization (RMA), Contracts and Distribution of Purchase Orders for Adobe, Microsoft, Ingram Micro, Symantec, and with some other third party vendors/suppliers/distributors.• Provide technical, analytical, and systems oversight support to the daily operations of Software Procurement.• Administer purchasing automation initiatives, communication and working closely with Information Systems, Procurement System Support including EDI (Electronic Data Interchange), third party providers and Procurement Manager, in the absence of department lead. • Participate in vendor/supplier escalations – by building strong business relationships.• Perform the responsibilities of a Software Buyer when the team is shorthanded or to handle particularly urgent / sensitive purchasing transactions for the Procurement Manager.• Analyze procurement patterns to continuously identify and take advantage of cost saving through innovative sourcing and procurement techniques.• Create management reports to identify improvement opportunities and offer recommendations for procurement process optimization and business enhancement to management.

Islamabad

Key responsibilities are: Tools: SAP R/3 (MM & SD), MS Office, etc. • Performing complete supply chain processes including Analysis, Identification, Sourcing, Contract Management, Procurement, Order Fulfillment, Invoicing, Reconciliation and Payments.• Responsible for Processing, Expediting, Return Merchandise Authorization (RMA), Contracts and Distribution of Purchase Orders for Adobe, Microsoft, Ingram Micro, Symantec, and with some other third party vendors/suppliers/distributors.• Provide technical, analytical, and systems oversight support to the daily operations of Software Procurement.• Administer purchasing automation initiatives, communication and working closely with Information Systems, Procurement System Support including EDI (Electronic Data Interchange), third party providers and Procurement Manager, in the absence of department lead. • Participate in vendor/supplier escalations – by building strong business relationships.• Perform the responsibilities of a Software Buyer when the team is shorthanded or to handle particularly urgent / sensitive purchasing transactions for the Procurement Manager.• Analyze procurement patterns to continuously identify and take advantage of cost saving through innovative sourcing and procurement techniques.• Create management reports to identify improvement opportunities and offer recommendations for procurement process optimization and business enhancement to management.

Islamabad

• Creating Contract of all Managed Published (Microsoft, Adobe, IBM, Symantec, VMWARE, LANDesk) using customized transaction codes in SAP• Process Contract Expiration report for all Microsoft Select contracts to keep them updated.• Keeping all Microsoft Select Plus contracts updated as per Microsoft’s resellers’ portal (explore).• Working directly with Microsoft Operations Leads to keep all Agreements streamlined in SAP.• Create Software Purchase orders against open sales orders ready for Purchase Orders.• Close drop ships purchase order on Purchase Order confirmation.• Run Open Order reports and contact vendors asking for status, invoices or proof of delivery.• Run Contracts’ re-leveling report in SAP according to the predefined dates.• Run Open RMA (Return Merchandise Authorization) report to get customer credited against their return.• Run No IR (Purchase Orders Not Invoiced) report and work with Accounts Payables.• Run a customized Performance (Weekly/Monthly/Quarterly/Annually) report listing all Purchase Orders, Contracts Created and Request processed in Shared Mailboxes for Management’s Review.

Islamabad

•Responsible for Processing, Expediting, Return Merchandise Authorization (RMA), Contracts and Distribution of Purchase Orders for Microsoft, Adobe, Symantec, VMware and with some other partners.•Participate in vendor/supplier escalations - by building strong business relationships.•Suggest alternate sources of supply for back ordered items connected to late purchase orders.•Experience of working with renowned distributors like Ingram Micro, Tech Data, Lifeboat, Quest, DLT solutions etc.•Participate in vendor/manufactures escalations – by building strong business relationships.•Analyze business patterns, Reports continuously to identifying suspected Risks and take advantage of cost saving through more optimize and innovative solution and procurement techniques.•Create reports for higher Management to identify future opportunities and offer recommendations for business management process improvements and business enhancement.

Islamabad

Islamabad.

• Receive inbound calls from customers regarding products that are being offered in the market. • Answer the questions, to obtain full understanding of what information is being requested. • Provide quality customer service on every call.• Communicate clearly and effectively with customers.• Manage length of calls. • Recognizing and managing assertive customer calls.• Promote teamwork and call center success.

Islamabad

• Providing comprehensive information about the product known as “Home Finance”• Primary dealing with the payroll accounts of the organizations which include account opening and other formalities related to it.• Providing Customer Services at branch as well as at doorstep.• Also providing support to the other consumer assets selling unit knows as "Autos"

Master Of Business Administration (Mba)

Bachelor'S Degree (Bs)

Pre-Engineering