Exemplifying a career marked by achievements and technical prowess, I bring forth extensive experience as Area Service Manager within Hafil Transportation Company and as a Workshop Manager within MCV, a distinguished Commercial Mercedes-Benz Agent. My professional journey showcases a consistent track record of leading multi-site workshops, spearheading complex automotive engineering projects, and overseeing sizable teams to surpass organizational objectives.At the core of my expertise lies a deep understanding of process optimization strategies, enabling me to implement transformative measures that drive operational efficiency. My adeptness in managing substantial contract deals and leveraging key performance indicators (KPIs) to glean actionable insights further reinforces my ability to deliver continuous improvement and sustained success.With an unwavering commitment to excellence, I have consistently excelled in managing operations, enhancing fleet performance, and augmenting companies earnings through meticulous strategic planning and execution. Notably, my contributions on an international scale have been recognized during my involvement in a high-profile contract between Egypt and Nigeria and and TRANSCO for the Ministry of Transportation in Kinshasa, Congo.My professional acumen is further bolstered by essential certifications, including Certified Diagnostic Technician (Mercedes-Benz) and Project Management Professional (PMP®). These credentials underscore my dedication to staying at the forefront of industry standards and equipping myself with the necessary expertise to navigate complex challenges.Central to my professional ethos is the belief in fostering a collaborative and efficient working environment. By nurturing a culture of teamwork, I prioritize the optimization of productivity, customer satisfaction, and ultimately, profitability.In summary, I bring forth a profound sense of professionalism and sophistication, alongside a wealth of experience and proven accomplishments, poised to make a transformative impact within your organization - Strategically led a group of 10 engineers and 100 technicians to run multiple workshops inside and outside country- Led afleet groups of engineers technicians to provide 24/7 maintenance for a fleet of 500 Mercedes Benz buses under a school contract in KsAand contact with GO BUS, the largest transportation provider in Egypt.- Led a group o in the development of an extensive FMS system. .
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National Service ManagerHafil Transportation Company
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Area Service ManagerHafil Transportation Company May 2024 - PresentSaudi Arabia• Led the operation Center of Excellence for the development of all workshop sites in the KSA.• Managed workshops serving a fleet of 6,000 buses for school and private transportation projects.• Implemented strategic initiatives to optimize workshop efficiency and ensure timely maintenance.
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Workshop ManagerMcv - Manufacturing Commercial Vehicles Jan 2021 - Jul 2024Cairo, Cairo, Egypt▪ Effectively oversaw and coordinated three workshops (VANS ASH, GO BUS WSH, SOKHNA WSH), providing leadership to a team of 10 engineers and 75 technicians.▪ Spearheaded the development and implementation of departmental goals and objectives, guiding the team towards successful achievement.▪ Facilitated comprehensive training, motivation, and performance monitoring for all staff members within the service department.- care and implemented The CSI (Customer satisfaction index)▪ Took charge of preparing and submitting the annual operating budget in accordance with MCV standards.▪ Pioneered the implementation of a new system tailored to the unique requirements of the workshop, resulting in improved operational efficiency.▪ Utilized various reports, systems, and surveys to effectively monitor and control the performance of the department.▪ Cultivated a harmonious and collaborative work environment, fostering strong teamwork and cooperation across different departments.▪ Implemented and updated efficient systems to ensure seamless workflow within the workshops.▪ Continuously monitored and enhanced workshop Key Performance Indicators (KPIs) such as efficiency, productivity, and effectiveness, addressing any areas of weakness to maximize company profitability.▪ Leveraged the SAP analysis program to gain insights into workshop financial status, labor, oils, and external processes, among others.▪ Assumed full responsibility for managing the newly established SOKHNA WSH branch, overseeing the reception of all commercial Mercedes models, including vans, minibusses, buses, and trucks.▪ Successfully attracted new clients to the emerging branch, contributing to its growth and expansion.▪ Established a value-added system that streamlined customer data management, facilitating a smooth workflow within the workshops. -
Automotive Project ManagerMcv - Manufacturing Commercial Vehicles Jan 2020 - Jan 2021Cairo, Cairo, Egypt▪ Provided leadership to a team of 4 engineers and 24 technicians, responsible for the continuous servicing of a fleet of 500 Mercedes Benz buses (MCV 600 & MCV 800) under a contract with GO BUS, Egypt's prominent transportation company.▪ Successfully managed a team of 30 individuals, including four engineers and two administrators, to develop a comprehensive vehicle details system.▪ Designed and implemented a preventive maintenance plan and established a technical library to address all technical issues and documentations.▪ Conducted on job training to enhance the skills and knowledge of the team members.▪ Introduced an innovative system that interconnected all company branches, providing easy access to fleet and bus maintenance history.▪ Utilized data analysis techniques for informed decision-making, resulting in the development of preventive maintenance programs and overall improvements in fleet performance and company earnings.
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Workshop Section Head Automotive EngineerMcv - Manufacturing Commercial Vehicles Jan 2017 - Dec 2019Egypt▪ Effectively managed the KPI system, including REKA for Workers Efficiency & Productivity and Effectiveness, customer data management, and vehicle road failure analysis.▪ Successfully implemented a precise management system for mobile workshops, ensuring efficient and effective service delivery.▪ Led international assignments in Kinshasa, Congo, overseeing a strategic contract between MCV and TRANSCO for the Ministry of Transportation, which contributed to the expansion of global operations and enhanced client satisfaction.▪ Streamlined and optimized the service and management of a fleet of 400 Mercedes-Benz buses, resulting in improved operational efficiency and enhanced vehicle performance.▪ Utilized SAP's integrated financial planning and analysis (FP&A) software to monitor and improve performance and profitability.▪ Conducted regular training programs for new engineers and technicians to enhance their skills and knowledge.▪ Fostered effective communication and collaboration with other departments to facilitate smooth workflow and successful completion of tasks.
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Vans SupervisorMcv - Manufacturing Commercial Vehicles Jan 2014 - Dec 2016Cairo, Egypt▪ Implemented effective measures to enhance workshop performance by optimizing workflow and introducing a motivating incentive program for workers.▪ Ensured the delivery of excellent quality service for all repairs, maintaining high standards of workmanship.▪ Managed the daily reception of customers vehicles for repairs, ensuring efficient scheduling and allocation of resources.▪ Thoroughly reviewed all job cards received from the reception, verifying the operation time and addressing customer complaints.▪ Collaborated with the reception manager to negotiate customer satisfaction requirements and updated warranty issues in coordination with the warranty department.▪ Organized and maintained technical documents for easy access and reference by engineers and technicians.▪ Monitored and ensured that technicians completed assigned jobs within the specified timeframes.▪ Provided high-quality service for all repairs, encompassing both mechanical and electrical aspects.
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Service Engineer (Team Leader) - Certified Diagnostic At Mercedes Benz -VansMcv - Manufacturing Commercial Vehicles Oct 2012 - Dec 2013Cairo, Egypt▪ Utilized the Star Diagnosis (DAS & XENTRY) systems to effectively troubleshoot, diagnose, and resolve faults within the vehicle network.▪ Demonstrated proficiency in interpreting and comprehending all electro-mechanical schemes, enabling the identification and resolution of related vehicle problems across various systems.▪ Conducted rigorous quality assurance and safety checks on all equipment to ensure optimal performance and adherence to safety standards.▪ Responded promptly to service requests and ensured the accurate fitting of spare parts for effective problem resolution.▪ Monitored the performance of equipment and machinery, identifying any issues or potential areas for improvement.▪ Developed and implemented preventative maintenance measures to proactively address problems and minimize downtime.
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Automotive EngineerEngineering Group For Technical Services Nov 2011 - Sep 2012Cairo, Egypt• maintaining and developing heavy equipment & automotive components and systems, such as hydraulic circuits, engines, transmissions, suspension systems, and electrical circuits.• Conducting research and analysis to identify and solve engineering problems related to heavy equipment performance, efficiency, and safety.• Collaborating with cross-functional teams, to ensure the successful implementation of automotive projects.• Creating and evaluating technical specifications, including performance criteria, reliability, and cost-effectiveness, for automotive components and systems.• Conducting tests and experiments to assess the performance and functionality of Heavy Equipment prototypes or existing Cranes & vehicles.• Participating in vehicle reviews and providing recommendations for improvements or modifications.• Analyzing and interpreting data from vehicle tests and simulations to assess performance, fuel efficiency, emissions, and safety.• Collaborating with suppliers and vendors to source automotive components and ensure their compliance with specifications and quality standards.• Participating in the evaluation and selection of materials and maintenances processes for Equipment components, considering factors such as cost, durability, and environmental impact.• Conducting risk assessments and implementing measures to mitigate potential safety hazards or issues in automotive designs.• Providing technical support and guidance to other team members or departments, such sales, and customer service.
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Senior Mechanical EngineerSumal Foods Ltd Company Jun 2010 - Oct 2011Ibadan. Nigeria .Africa• Conducted automotive maintenance tasks for all company vehicles, ensuring their optimal functioning and performance.• Applied problem-solving skills to address engineering challenges through assigned case studies, effectively identifying and implementing solutions.• Organized and scheduled maintenance activities on a daily, weekly, monthly, and annual basis, ensuring timely completion and adherence to planned maintenance procedures.• Resolved mechanical problems related to the vehicles' mechanical and electrical systems, including hydraulic systems, valves, hydraulic circuits, and pneumatic systems and valves.• Responsibly managed and procured automotive spare parts, ensuring availability and efficient use of resources.• Assisted the factory manager in implementing standard management practices, contributing to the overall improvement of operational efficiency.• Facilitated project scheduling and forecasting processes, ensuring that projects are appropriately planned and resources are allocated effectively.• Monitored, collected, and updated relevant information related to department activities, supporting informed decision-making and efficient workflow.• Provided support to the risk management process, identifying potential risks and implementing measures to mitigate them.• Supported the documentation of lessons learned at project closure, contributing to continuous improvement and knowledge sharing within the organization.
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Mechanical Power & Automotive EngineerBeshay Steel 2007 - 2010Egypt• Conducting research and analysis to identify and solve engineering problems related to mechanical systems' performance, efficiency, and durability.• Collaborating with cross-functional teams, such as production engineers, electrical engineers, to ensure the successful integration of mechanical systems into factory.• Conducting tests and experiments to evaluate the performance, functionality, and durability of mechanical systems and components.• Analyzing data from tests and simulations to assess mechanical system performance, including power output, torque, fuel efficiency, and emissions.• Conducting risk assessments and implementing measures to mitigate potential safety hazards or issues in mechanical system.• Staying updated on the latest advancements in mechanical power and automotive engineering, industry trends, and regulatory requirements to inform improvement decisions and ensure compliance.• Providing technical support and guidance to other team members or departments, such as production, sales, and customer service.• Contributing to the development and improvement of engineering processes, tools, and methodologies to enhance efficiency and productivity.
Refaat Ibrahim Education Details
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Mechanical Engineering -
Faculty Of Mechanical EngineeringGood -
Leadership
Frequently Asked Questions about Refaat Ibrahim
What company does Refaat Ibrahim work for?
Refaat Ibrahim works for Hafil Transportation Company
What is Refaat Ibrahim's role at the current company?
Refaat Ibrahim's current role is National Service Manager.
What schools did Refaat Ibrahim attend?
Refaat Ibrahim attended Assiut University, Faculty Of Mechanical Engineering, Paris Eslsca Business School.
Who are Refaat Ibrahim's colleagues?
Refaat Ibrahim's colleagues are Farhan Muhammed, Ibrahem Saeid, Ibrahim Hussein, Ayman Abdullah, Mosim Malik, نبيل البلوشي, Ahmed Mohammed.
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Refaat Ibrahim
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Refaat Ibrahim
Operations Head | Driving Exceptional Customer Experiences | Transforming Operations For Success | Copc | Pmp | Iso | Tot | Ex-RayacxCairo, Egypt1etisalat.ae -
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