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Refaat Ibrahim is listed as Operations Head | Driving Exceptional Customer Experiences | Transforming Operations for Success | COPC | PMP | ISO | TOT | Ex-RayaCX at Atheel Contact Center, a company with 25 employees, based in Cairo, Egypt, Egypt. AeroLeads shows a work email signal at etisalat.ae and a matched LinkedIn profile for Refaat Ibrahim.
Refaat Ibrahim previously worked as Operations Head at Atheel Contact Center and Customer Experience Manager at Atheel Contact Center. Refaat Ibrahim holds Bachelor'S Degree, Accounting And Business/Management from Al-Azhar University.
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As a Customer Experience Operations Manager, I manage a team of call center managers, account managers, supervisors, team leads, and customer service representatives providing guidance, coaching, and support to ensure high-performance levels. I have over ten years of experience in customer service, operation management, project management, and training, with a PMP strongly knowledge and a bachelor's degree in accounting and business management.My mission is to deliver excellent customer service, optimize operational efficiency, and enhance customer satisfaction. I develop and implement operational strategies and processes, monitor and analyze key performance metrics, and collaborate with clients to understand their service requirements and maintain strong relationships. I also conduct regular performance evaluations and oversee general administrative work. I am skilled at multi-tasking, problem-solving, and communicating effectively with diverse stakeholders. I am passionate about learning new technologies and applying them to solve customer problems.
Listed skills include Team Leadership, Management, and Team Management.
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Egypt
leading and overseeing all facets of call center operations with a strategic focus on delivering exceptional customer service and achieving performance excellence. Involving in managing and motivating a diverse team, guiding them to meet and exceed performance targets. Dedicating to optimizing processes, implementing training programs, and fostering a.
Cairo, Egypt
Managing a team of customer service representatives, supervisors, account managers, and team leads, providing guidance, coaching, and support to ensure high-performance levels.Developing and implementing operational strategies and processes to optimize customer service delivery, improve efficiency, and enhance customer satisfaction.Monitoring and analyzing.
- Planning and organizing the work of subordinates in installing, modifying, and testing telecommunications systems.- Analyzing and troubleshooting communication systems to ensure compliance with state agency requirements or orders.- Generating comprehensive reports on performance outcomes, goal achievement, and overall productivity for executive.
- Responsible for managing short-term and long-term project initiatives within the group, ensuring timely delivery within budget and meeting customer expectations.- Collaborating with stakeholders to establish project standards and determine the methodology based on PMI references.- Being accountable for project Key Performance Indicators (KPIs)..
Raya Contact Centre
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Refaat Ibrahim works for Atheel Contact Center.
Refaat Ibrahim is listed as Operations Head | Driving Exceptional Customer Experiences | Transforming Operations for Success | COPC | PMP | ISO | TOT | Ex-RayaCX at Atheel Contact Center.
AeroLeads has found 1 work email signal at @etisalat.ae for Refaat Ibrahim at Atheel Contact Center.
Refaat Ibrahim is based in Cairo, Egypt, Egypt while working with Atheel Contact Center.
Refaat Ibrahim has worked for Atheel Contact Center, Risk & Rewards Llc, Raya Contact Center, Freelance, Self-Employed, and Leadership International Academy Lia.
You can use AeroLeads to view verified contact signals for Refaat Ibrahim at Atheel Contact Center, including work email, phone, and LinkedIn data when available.
Refaat Ibrahim holds Bachelor'S Degree, Accounting And Business/Management from Al-Azhar University.
Refaat Ibrahim is listed with skills including Team Leadership, Management, and Team Management.
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