Handle customer inquiries both telephonically and email● Route calls to appropriate department as per inquire● Complete call logs● Provide customers with products and service information such as product selection and queries (invoice,billing disputes,Add vas)

Am working with customers, employees, and marketers to increase brand loyalty and revenue. In particular, customer retention specialists focus on retaining existing businesses by delighting customers and finding solutions to common pain points ,also making sure that customers don't leave the business by offering unique service

Entering new customer information on system and updating customer information● Handle customer inquiries both telephonically and email● Route calls to appropriate department as per inquire● Complete call logs● Provide customers with products and service information such as product selection and queries (invoice,billing disputes,Add vas)