Refilwe Molefe Email & Phone Number

Johannesburg Cresta

Scheduling fitments of Tracking unitsFollow up on outstanding leads and/or queriesHandle inbound and make outbound calls according to campaignsDemonstrate excellent knowledge of product, service offerings and systemsNegotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategyDealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality… Show more Scheduling fitments of Tracking unitsFollow up on outstanding leads and/or queriesHandle inbound and make outbound calls according to campaignsDemonstrate excellent knowledge of product, service offerings and systemsNegotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategyDealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values Show less

Randburg, Gauteng, South Africa

Retain Clients from cancelling their contract Offer alternative (upselling downgrades option)Offer solution to the reason they cancellingBill explaining advise on reason for overcharges Upgrade process(early upgrade fees) and advise on prorata charges T&C explaining to client and company policies.Early termination feesEscalation support (confirmation of returned Items )Verification of RMA process of credits with stores and outsource

Cresta

Retrieving medical records on behalf of insurance companies for US insurance companies Call hospitals and Dr offices to get client medical records Research for Doctors correct information to make sure we sending information to the correct officeSend Authorization letter and get information according to HIPPA LawsCall daily to get status on what information is needed and if payment was required Process payments for medical recordsSet collections for medical records

Sandton

Advising client on package they are on and how they will be billed Monthly Trouble shooting Sim swap Roaming service activation Data usage explanation

Randburg, Gauteng, South Africa

Assisting client with activation their DSTV Account Advising on package available ,add ons Bill explanations and how client gets charged Reconnecting of service Downgrades and upgrades Extra view service