Reginald Graham Email and Phone Number
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Reginald Graham personal email
Operations focused leader with more than 7 years of experience building support organizations, with an ability to blend culture and performance for proven results. Possesses strong strategic thinking, project management and problem resolution skills. Inspired to create tools, best practices and methods that support process efficiency. Proven ability to adapt to changing priorities in an effort to meet multiple project timelines.
Doordash
View- Website:
- doordash.com
- Employees:
- 16265
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Merchant Experience Ops LeaderDoordash Jan 2022 - PresentGreater Phoenix Area• Translate high level goals into applicable plans using technical knowledge and date• Lead and positively shape department metrics by directing projects, measuring productivity and hitting goals• Collaborate cross functionally with outside teams and vendors to enhance customer experience and drive sales • Promoting talent by creating opportunities for growth and learning•Leading and inspiring through changing priorities as dictated by the business
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Merchant Escalated Support SupervisorDoordash Oct 2020 - Present• Manage individual and team goal objectives while providing high-quality support across multiple lines of business.• Coordinated outreach program to reduce cost and save the company over 2 million dollars in fees by effectively managing resources and competing priorities to consistently meet SLAs.• Create, distribute, and present impactful reporting on performance.• Quickly analyze data and reporting providing solutions to improve performance.
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Operations LeadOscar Health Oct 2019 - Oct 2020Tempe, Arizona, United States• Lead a team of care guides responsible for navigating and ensuring state specific guidelines are adhered to across 6 regions, including HIPAA compliance.• Build strong cross-functional relationships for improved member experience and efficiency, ultimating improving retention.• Provide ongoing coaching and development, while instilling company culture and values to nurture talent and drive performance. -
Concierge ManagerHouzz Dec 2018 - Oct 2019Tempe, Arizona, United States• Launched a new line of business under the sales organization that increased customer retention by 3% adding 1 million in revenue.• Scaled a pilot team from 8 to 30 employees by successfully partnering with recruiting to find the best talent, as well as providing support customers in 3 countries.• Provided integral guidance to product development and engineering regarding build outs of internal tools and systems.• Developed all training and onboarding materials, including KPIs and workflows. Provided ongoing support and development through ad-hoc training. -
Customer Support ManagerHouzz Jan 2018 - Dec 2018Tempe• Drive KPIs and ensure SLAs are met by providing consistent coaching and adherence to daily schedule• Lead ongoing training efforts related to new tools and workflows to guarantee adoption of methods for efficiency.
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Customer Support ManagerYelp Eat24 Aug 2017 - Jan 2018Scottsdale• Manage employee productivity and KPIs to ensure SLAs are met.• Provide consistent coaching and ongoing development to nurture and build employee talent.• Coordinate cross-functionally to drive customer satisfaction and mitigate any potential negative impact. -
Reimbursement Operations SupervisorMckesson Jul 2015 - Jul 2017Scottsdale, Arizona• Oversee a team of 160 employees including Customer Service Reps, Insurance Specialist, Case Managers, and Specialty Pharmacy Coordinators.• Develop and implement process enhancements to ensure Service Level Agreements are met within a 95% range or better.• Ensure long term operational excellence by driving compliance initiatives within the department.• Created client specific material for interview and hiring process.• Improved process relationships between departments to create more efficient outcomes for providers and patients.• Directly interact with Client Management and Implementation to improve program stability.• Developed and delivered training for Customer Service Reps, Insurance Specialist, and Case Managers.
Reginald Graham Skills
Reginald Graham Education Details
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Secondary
Frequently Asked Questions about Reginald Graham
What company does Reginald Graham work for?
Reginald Graham works for Doordash
What is Reginald Graham's role at the current company?
Reginald Graham's current role is People leader building effective teams through culture and strategic thinking..
What is Reginald Graham's email address?
Reginald Graham's email address is re****@****car.com
What schools did Reginald Graham attend?
Reginald Graham attended Arizona State University.
What skills is Reginald Graham known for?
Reginald Graham has skills like Leadership, Management Of Direct Reports, Health Insurance, Medicare/medicaid Reimbursement, Commercial Insurance, Pharmacy Benefit Management, Pharmacy Technicians, General Insurance, Insurance Claims, Healthcare Reimbursement, Employee Training, Team Management.
Who are Reginald Graham's colleagues?
Reginald Graham's colleagues are Raphael Hereford, Youngjo Kim, Ingrid Martinez, Trevon Abbasi, Evert Bonachita, Christopher Caggiano, Michael Lederhouse.
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Reginald Graham
Infrastructure & Security Supervisor At Maricopa County - Sherriff'S OfficeSurprise, Az2cox.net, maricopa.gov -
Reginald Graham
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