Rene Garcia Email & Phone Number

San Antonio, Texas Metropolitan Area

United States

As a Shift Operations Lead for our customer Security Operations Center, (cSOC), I am responsible for the day-to-day management and tasking of 40+ cyber security engineers, across all support tiers, and for all 3 of our main services: Managed Detection and Response, Managed Awareness, and Managed Risk. I focus on manpower allocation, SLA attainment for triage ticketing, and overall improvement of performance metrics for the global cSOC. This requires a significant amount of inter/intra departmental communication and teamwork, with other Leads, Managers, and Directors to achieve our impressive results. Additionally, I am tasked with creating and evolving processes and workflows aimed at increasing the effectiveness of our suite of services.These responsibilities extend to serving as an departmental incident commander for a wide range of business impacting events like Log4j/shell, ransomware campaigns, and even internal operations outages. As our departments voice in the IM processes, it is essential that I maintain an awareness of not only the cSOC, but also the entirety of the Security Services (S2) department, to ensure our attempts to resolve the incident are comprehensive and successful.Lastly, I enjoy mentoring our engineers and leads in their role and in their career goals at Arctic Wolf. It is a personal pleasure to see the growth and development of both new and seasoned engineers and leads, as they take successful strides in their stories.

San Antonio, Texas, United States

My evolution into Technical Program Manager was driven by my success in managing a small number of developers, and focusing their efforts and attentions to more strategic goals. In my role I have excelled in implementing and evolving initiatives for several aspects of strategic automation goals for fleet management of the thousands of Rackspace's network devices.Within the Network Security Infrastructure Architects (NSI) team I have implemented Agile methodologies with an emphasis on Scrum processes, in order to generate comprehensive, repeatable, and scalable success for over a dozen major NSI projects. I run all aspects of the Sprint planning, development, review, and backlog refinement. Most notably running point for the NSI strategic efforts on a $20 million dollar cross functional automated fleet hardware upgrade project.Additional aspects of my duties include ensuring proper CAPEX and OPEX manhour reporting to our approved projects. Working with our Directors and other executive leadership to develop project charters and goals. I also create, and provide regular updates to our yearly Strategic Projects Roadmap for the NSI team and deliver to our departments leadership teams.Additionally, I still maintain a tactical project management focus on a small number of tools that have reach and impact beyond my Network Security department.

San Antonio, Texas Area

As a Network Security Architect, within our Global Tech Support organization, my daily responsibilities are expanded to being a top tier escalation point for customer issues. Platforms range from Cisco ASA/ASA-X and Juniper SRX firewalls, F5 and Brocade load balancers, as well as a multitude of different Cisco route/switch gear. I have been tasked with creating and presenting training material, aimed at increasing our teams knowledge and proficiency on our supported platforms. I also play a more substantial role in developing policies and procedures, for a global audience of Network Security administrators and engineers.I manage a small team of developers, in architecting and implementing automation tools geared around streamlining our daily support operations, across the global customer base. As a project owner/manager, I work across different functional groups to identify opportunities for automation solutions, gather requirements, along with creating and presenting proposals for our Director and VP-level leadership. As the leader of the team, I prioritize and organize the dev ops workloads to ensure timely delivery of our product.

San Antonio, Texas Area

In addition to my Network Security Administrator II responsibilities and having moved to our Enterprise Segment, which supports Fortune 500 companies, my responsibilities increased to include being a dedicated point-of-contact for customer projects, that include network re-architecture, to take advantage of RackConnect (hybrid dedicated hosting with cloud servers), complex migrations, and administering more complex multi-tiered environments.Additionally, within the Enterprise segment, I have been tasked with developing standards and assisting with evaluating new network products like Brocade ADX load balancers and Juniper SRX firewalls.

As a Network Security Administrator, I am responsible for configuring and maintaining complex networks that consist of firewalls, load balancers, switches, and routers, for Rackspace CustomersIn this role, I am extremely interactive with our customers and serve as not only an administrator, but as a consultant for their current and upcoming projects, as well as serving as a point of contact during a DDOS event and other network intrusion attempts.As a Network Security Admin II, I am also responsible for interviewing and evaluating new Network Security candidates, as well as provide OTJ training to new admins, and serve as an escalation/consultation resource for the rest of the team.My duties expanded to be included in a team of fellow Engineers and Administrators in creating standards and polices regarding the Network Security Administrator roles for all of Rackspace.

Supported a Windows PC environment that had a mixture of Windows 2000, XP, and Vista. Responsible for desktop issues that included migrating data, adjusting Active Directory permissions, and configuring Cisco VPN clients.Duties also included hardware replacement/upgrades and basic server level support.