Mohammad Wahiduzzaman Email & Phone Number

Waterloo, Ontario, Canada

• Analyze and troubleshoot incoming alerts, collaborating with developers to address critical issues promptly.
• Provide troubleshooting for applications, services, and infrastructure; handle escalated problems effectively.
• Leverage data-driven insights and analytical techniques to analyze complex technical problems, identifying patterns and actionable recommendations.
• Participate in on-call rotation, root cause analysis, and post-incident reviews.
• Collaborate with Product and Engineering teams by continuously sharing insights on service performance, user friction, and experience trends.
• Proactively monitor service performance, analyze data, and identify potential issues before impacting user experience.

Burlington, ON

• R&D Department
• Executed system-level testing and firmware/software validation to ensure continued functionality, reporting any irregularities and finding a resolution to improve overall customer experience.
• Drive product validation, regression and quality assurance testing through TestRail
• Troubleshoot and solve Linux-based server issues for the product.
• Collaborate with the development team to plan tests through the product design cycle.
• Generate and follow up with defects tracked in a project management database.

Canada

• Deployed Linux and Windows server and maintained the server with command line interface.
• Configured Cisco 2811,2911 Router, Layer 2 and Layer 3 switches (Cisco 2960, 2950, Brocade ICX 6430) for specific networks.
• Configured and implemented different types of VPN.
• Configured wireless network using Aruba controllers (Aruba 6000, 7005), Access points.
• Monitored the network with network traffic analyzer like Wireshark, tcpdump.
• Configured various network infrastructure on the lab environment based on different IP protocols, VLANS, NAT, Firewalls, Packet filtering, Zone based firewall, Virtual Private Network (VPN) etc.

Bangladesh

• Provide one-stop quality Customer Service over phone to ensure positive customer experience.
• Proactively aware customers regarding our service.
• Capture customer insight and escalate critical issues/ complaints and provide timely feedback.

Postgraduate Diploma, Information Technology Network Security

College Graduate Certificate, Electrical Techniques

Bachelor Of Science (B.Sc.), Electrical And Electronics Engineering