Mohammad Wahiduzzaman Email & Phone Number

Burlington, On, Ca

Waterloo, Ontario, Canada

• Analyze and troubleshoot incoming alerts, collaborating with developers to address critical issues promptly.• Provide troubleshooting for applications, services, and infrastructure; handle escalated problems effectively.• Leverage data-driven insights and analytical techniques to analyze complex technical problems, identifying patterns and actionable recommendations.• Participate in on-call rotation, root cause analysis, and post-incident reviews.• Collaborate with Product and Engineering teams by continuously sharing insights on service performance, user friction, and experience trends.• Proactively monitor service performance, analyze data, and identify potential issues before impacting user experience.

Burlington, On

R&D Department• Executed system-level testing and firmware/software validation to ensure continued functionality, reporting any irregularities and finding a resolution to improve overall customer experience.• Drive product validation, regression and quality assurance testing through TestRail• Troubleshoot and solve Linux-based server issues for the product.• Collaborate with the development team to plan tests through the product design cycle.• Generate and follow up with defects tracked in a project management database.• Create and update test procedures and conformance forms and help write manuals for new products.• Developed solid cross-functional relationships with business partners across various departments.• Troubleshoot and identify potential issues and provide resolution.• Successfully completed over 500 verifications with 98% success rate, reducing error margin by 25%. Decreased turnaround time for customer verification by 35%, allowing quicker issue resolution

Canada

• Deployed Linux and Windows server and maintained the server with command line interface.• Configured Cisco 2811,2911 Router, Layer 2 and Layer 3 switches (Cisco 2960, 2950, Brocade ICX 6430) for specific networks.• Configured and implemented different types of VPN. • Configured wireless network using Aruba controllers (Aruba 6000, 7005), Access points.• Monitored the network with network traffic analyzer like Wireshark, tcpdump.• Configured various network infrastructure on the lab environment based on different IP protocols, VLANS, NAT, Firewalls, Packet filtering, Zone based firewall, Virtual Private Network (VPN) etc.

Bangladesh

• Provide one-stop quality Customer Service over phone to ensure positive customer experience.• Proactively aware customers regarding our service.• Capture customer insight and escalate critical issues/ complaints and provide timely feedback.

Postgraduate Diploma, Information Technology Network Security

College Graduate Certificate, Electrical Techniques

Bachelor Of Science (B.Sc.), Electrical And Electronics Engineering