Jesper R. Email & Phone Number

*Compliance Advisory Consultant for Cross-Functional IT Teams*As a compliance advisory consultant, I work closely with cross-functional IT teams to ensure adherence to relevant legislation and best practices. My focus includes risk assessments related to the implementation of a new ESDH system and other systems or products. I am also involved in process development for a new intake service management system using Jira and the establishment of innovative management processes. Additionally, I develop new standards for implementation of IT security measures and implementing new standards for expanding the digital services, including the self-service options at familieretshuset.dk

Aarhus, Middle Jutland, Denmark

Technical lead and PO on crossfunctional projects, managing and ensuring product ownership of company digital platforms and self-service e-ID solutions for kredslob.dk.Acting subject-matter expert using extensive technical knowledge to bridge the gap between product-development, marketing, IT-infrastructure and customer-services. Collaborating closely with designers, developers, projectleads and other stakeholders, external and internal, to make Kredsløb succeed in giving customers and clients the best online experience possible. •Success achieved in implementing GDPR reforms and advising the organisation on general compliance using tools such as Gapsolutions & filecrawler software•Coordinating and implementing new features in the primary CMS Umbraco with content managers and other stakeholders. Designed & structured new subsite for kredslob.dk•Proactively securing WCAG & GDPR compliance on kredslob.dk by implementing new procedures •Strategic process development of API data-driven messaging system, using a major CRM/CDP provider.•Agile projectmanagement of external backend issues utilizing Azure DevOps, organizing and prioritizing user stories, goals & features for handling bugs, incidents and deployment of new features on kredslob.dk

Århus Area, Denmark

• Supervisor of a technical 2ndline support team of 2-5 temporary and full-time employees. • Successfully optimized procedures and handling complaints in a ITIL/Jira and servicedesk enviroment. • MitID & NemID administrator & company project lead for implementation on all digital services & MitID/NemID login platforms• Subject matter expert on different projects involving large stakeholder clients, including major government organisations and expert digital developers• Achieved 98% SLA value using KPI data and effective process development to succeed in gaining a customer satisfaction of 10 out of 10• Handled internal retention policies and security compliance to ISO2700x and GDPR standards with benchmark efficiency• Standardized, wrote & designed large part of the current support guides for MitID & NemID, most which are currently used by more several thousands of users daily• Streamlined & wrote most technical documents, support guides and knowledgebase articles for use by a frontline helpdesk• Responsible for updating and developing training material for 200+ supporters & optimizing workflow procedures accordingly• Mastering and successfully handled complaints from costumers and users, commercial and private• Administration of Sharepoint 2013 & 2016 knowledgebase workflow and documentation database, used by 200+ supporters, mastering IAM control of departmental user base and sharepoint sites for 500+ users in a Office365 enviroment• Excelled in giving support to internal developers and project managers on various technical issues handling certificate & security matters such as; PKI certificates, GDPR, ISO standards & NIS2 (NIST)

Århus Area, Denmark

• Writing well used internal documents, guides and knowledgebase articles• Solving software & complex technical and administrative problems on digital signature and signing use on various platforms• Successfully setup and managed a support ticket system and administered it through an ITIL process delivery via a Remedy Helpdesk system to 3rdline product owners & major stakeholders• Troubleshooting technical issues for solving related problems with java, browser integration on all general IT enviroments.• Handling most complaints from costumers and users, commercial and private to a customer satisfaction of 90%. • Administration of sharepoint 2013 & 2016 knowledgemanagement workflow and documentation database.*gained valuable knowledge in several key technologies that shapes modern digitalisation; pki, OCES standard, javascript, pkcs12 certificates, otp & cps.

• Creative director and CEO of event bureau managing marketing campaigns for cumstomers such as Hummel. IDNA, Hoffmann Dental & Playstadil guerilla marketing campaign.• Designed a unique creative guerilla marketing event campaign in 5 different european countries.

Aarhus, Middle Jutland, Denmark

• IT Support consultant - installation, configuration and remote/onsite costumer support of broad spectrum of IT infrastructure.• Setup and administration of system server and SQL services monitoring enviroment to a 98% fault discovery rate.

Aarhus, Middle Jutland, Denmark

• Projectcoordination with development of internal procedures, workflows, guides and procesdevelopment for technical helpdesk at TDC commercial support unit. • Including 2 years spent on development, design and maintenance of internal intranet for same department inside TDC Erhverv. • Furthermore development of certain written documentation for online portal at tdc.dk.• Helped develop most training material for TDC commercial support for more than 100+ support handlers• Handling training and designed training material on the first danish digital signature solution.

Copenhagen

• Handling all software and hardware related equipment and managing a helpdesk with 200+ users.• Responsible for all hardware and software solutions • Position terminated due to the IT-crisis and the companys business line being redesigned and all responsibilities outsourced.

London, England, United Kingdom

• Helpdesk technician for more than 200+ users locally in London UK.• Involved in major rollout of infrastructure, workstations and servers to 7 different departments all over Europe.

Ba, Informationstechnology

Information Studies is an interdisciplinary subject that combines historical and social research with science, design and computer science.

High School, Language

High School equivalent education. English, German and French Studies.