Regina Lanter, Ph.D. Email & Phone Number

Valley Stream, Ny

Research, identify and secure alternate funding for specialty prescription drugs for eligible members of contracted employer groups and unionsKnowledge of chronic medical conditions, chemotherapy and specialty/biologic pharmaceuticalsEmpathic and effective communication with participants, healthcare providers, pharmacies, pharmacy benefits managers, fund managers and patient assistance programs. Sensitive to impact of cultural factorsCoordinate securing and organizing documentation required for program applications from participants, HCP's and PBM's. Utilize Microsoft Office, Acrobat, Salesforce and other CRMMaintain a caseload of 50+ program participants and follow HIPAA guidelines at all times.Coordinate and meticulously document scheduled dispenses of specialty medications for every member in CRM

Lexington, Kentucky, United States

Managed calls for high volume call center customer service for the State of Kentucky Health Benefits Exchange.Handled incoming calls to enroll KY residents in appropriate Medicaid and Marketplace Qualified Health Plans. Determined eligibility and completed enrollment process.Troubleshot issues with benefits and eligibility.Assisted callers to choose appropriate Qualified Health Plans and Medicaid Managed Care products based on individual medical conditions, economic concerns and other personal factors.

Boca Raton, Florida, United States

Enrolled and processed 100+ patients per day for respiratory equipment and medication.Data entry in CRM Accurately and securely maintained personal health information -- verified benefits and eligibility via internet and telephoneProvided empathic and effective customer service and education to patients regarding their medical equipment and supplies. Resolved issues and responded to questions from patients and providersCoordinated services with healthcare providers; processing prescriptions and resolving any issues with documentation or communication