Regina Sutton Email & Phone Number

Seattle, Washington, United States

Onboarding customers, understanding their use cases and workflowsIdentify and engage accounts at risk and implement methods to avoid churnFurther the understanding of customer outcomes through ongoing collection and analysis of dataIncrease adoption and revenue across the existing book of businessContribute to defining and refining the initiatives, methodologies, assets, and programs within Customer Success

Seattle, Washington, United States

-Lead and owned the client lifecycle process (beginning at Onboarding calls through EBR and renewal).-Drove interest in the product, its features and the product's value through completing over 50 detailed onboarding/refresher sessions.-Provided regular product educational training to customers through webinars and personalized sessions-Strategically analyzed customer’s workflow, challenges and business goals to design a personalized success plan. -Managed a portfolio of 150 accounts with $1.6M in ARR. -Grew my book of business by closing additional license expansions quarterly. -Guided customers through the account renewal process, confirming product satisfaction, and providing a seamless renewal experience. Consistently meeting or exceeded retainment quotas. -Collaborated across internal teams to develop new ideas, providing insight into the customer perspective. Key Achievement: Consistently achieved QRR goals of no less than 92%.

Houston, Texas, United States

• Fostered the customer’s relationship with the company and the product through the implementation/onboarding experience. Achieved high ratings for each post onboarding survey from newly onboarded customers.• Analyzed customer’s challenges, business goals, and objectives to connect the customer with ways that the product can alleviate challenges.• ​Maintained a book of business of 45+ customer accounts, with multiple tracks totaling $1.2 million in ARR. Achieving 100% Gross Retention and Net Retention for three quarters back-to-back. Acknowledged as Exceptional Chronite by leadership.• Collaborated cross-functionally with sales, support, and marketing teams to manage success and improve the customer experience.Key Achievement: Mentored new associate Customer Success Managers as well as leading training sessions and sharing company/industry knowledge.

Houston, Texas, United States

Houston, Texas Area

• Supported the Education, Equity, and Excellence (E3) department by providing programming that increased equity for all students at the college. Worked closely with students to identify and address barriers, needs, or concerns. • Developed training activities, lunch & learn seminars, academic/personal success workshops to promote diversity, equity, inclusion, and retention among students. • Revitalized the E3 mentoring program and served as project manager for the E3 team, during the Chronus software implementation and maintenance process. • Managed E3 Mentor Map software by monitoring participant engagement, utilizing system algorithms to initiate mentoring connections and overseeing all mentoring connections. Tracked mentoring software use and interacted with participants to maintain engagement. • Coordinate day-to-day operations of the iConnect center. Supervise part-time center employees and support students by providing information about campus and community resources. • Increased student learning and retention by collaborating with developmental course instructors to implement direct intervention and provide cross-departmental support.

San Antonio, Texas Area

Lead an off-campus community education and training center at JBSA Ft. San Houston. Developed, coordinated and evaluated all administrative functions and student support services of an off-campus community education and training center. Serving as a one-stop shop for students, providing program/ course advisement, registration, assessment, admissions, and financial aid. Coordinated instructional support services to include planning and scheduling annual course schedule, acting as liaison between students and instructors, recruiting adjunct faculty, procuring classroom facilities. Advised students concerning course work. Using Banner to register students for classes, drop classes, add/remove holds, and provide TSI testing exemptions for active duty military students. Processed Military Tuition Assistance forms for all service branch members of the military. Completed graduation audits and advising for course work in degree plans. Analyzed needs of the active duty military and veteran communities to ensure Colleges offer training and services that are effective. Ensured proper facilities maintenance as well as proper functioning of all computerized systems including web registration/testing and instructional technologies. Oversees building use and operations; monitors room assignments and usage. Ensures security is in place for center.Ensured and maintained compliance of installation Memorandum of Agreement and Department of Defense Memorandum of Understanding.Prepared, recommends, and assures conformance with budget; oversees the use of funds, equipment, and supplies.Maintains appropriate records to assure compliance.Hired, train, supervise evening monitors, coaches, and evaluates the work of others.

San Antonio, Texas Area

Assisted students on campus at Northeast Lakeview College with various steps in the enrollment process. Served as a subject matter expert for students as they completed college preparatory modules, scheduled placement tests, submitted documents, and participated in campus tours. Coordinated weekly New Student Orientation events by screening students to determine eligibility for registration. Used Banner to verify students adhered to current requirements, submitted proper documents, and analyze testing scores to determine placement. Organized orientation sessions by setting up check in tables, arranging refreshments, goodie bags, name tags, marking reserved seating for guest speakers, and arranging directional signs. Facilitated orientation by checking in students, providing name tags, verifying existing holds, accepting documents, and providing information for parents. Collaborated with advising team to prepare students for group advising. Served as a backup advisor to cover rush times. Established good relationships with San Antonio area high school campuses to aid students with enrollment steps for Northeast Lakeview College. Advised students about programs of interest and enrollment steps. Worked consistently on 4DX goals by calling students that have applied to the Alamo Colleges to offer support during enrollment process. Assisted with any other department events on campus. For example, career fairs, transfer fairs, student activities, assisting students with registration on their ACES accounts, and covering the Welcome Center.

San Antonio, Texas Area

San Antonio, Texas Area

San Antonio, Texas Area

Bachelor Of Arts (B.A.), Political Science And Government

Associate Of Arts (A.A.), Liberal Arts/Criminal Justice