Regina Sutton Email & Phone Number

Seattle, Washington, United States

Onboarding customers, understanding their use cases and workflowsIdentify and engage accounts at risk and implement methods to avoid churnFurther the understanding of customer outcomes through ongoing collection and analysis of dataIncrease adoption and revenue across the existing book of businessContribute to defining and refining the initiatives.

Seattle, Washington, United States

-Lead and owned the client lifecycle process (beginning at Onboarding calls through EBR and renewal).-Drove interest in the product, its features and the product's value through completing over 50 detailed onboarding/refresher sessions.-Provided regular product educational training to customers through webinars and personalized sessions-Strategically.

Houston, Texas, United States

• Fostered the customer’s relationship with the company and the product through the implementation/onboarding experience. Achieved high ratings for each post onboarding survey from newly onboarded customers.
• Analyzed customer’s challenges, business goals, and objectives to connect the customer with ways that the product can alleviate challenges.
• ​Maintained a book of business of 45+ customer accounts, with multiple tracks totaling $1.2 million in ARR. Achieving 100% Gross Retention and Net Retention for three quarters back-to-back. Acknowledged as Exceptional.
• Collaborated cross-functionally with sales, support, and marketing teams to manage success and improve the customer experience.Key Achievement: Mentored new associate Customer Success Managers as well as leading.

Houston, Texas, United States

Houston, Texas Area

• Supported the Education, Equity, and Excellence (E3) department by providing programming that increased equity for all students at the college. Worked closely with students to identify and address barriers, needs, or.
• Developed training activities, lunch & learn seminars, academic/personal success workshops to promote diversity, equity, inclusion, and retention among students.
• Revitalized the E3 mentoring program and served as project manager for the E3 team, during the Chronus software implementation and maintenance process.
• Managed E3 Mentor Map software by monitoring participant engagement, utilizing system algorithms to initiate mentoring connections and overseeing all mentoring connections. Tracked mentoring software use and interacted.
• Coordinate day-to-day operations of the iConnect center. Supervise part-time center employees and support students by providing information about campus and community resources.
• Increased student learning and retention by collaborating with developmental course instructors to implement direct intervention and provide cross-departmental support.

San Antonio, Texas Area

Lead an off-campus community education and training center at JBSA Ft. San Houston. Developed, coordinated and evaluated all administrative functions and student support services of an off-campus community education and training center. Serving as a one-stop shop for students, providing program/ course advisement, registration, assessment, admissions, and.

San Antonio, Texas Area

Assisted students on campus at Northeast Lakeview College with various steps in the enrollment process. Served as a subject matter expert for students as they completed college preparatory modules, scheduled placement tests, submitted documents, and participated in campus tours. Coordinated weekly New Student Orientation events by screening students to.

San Antonio, Texas Area

San Antonio, Texas Area

San Antonio, Texas Area

Bachelor Of Arts (B.A.), Political Science And Government

Associate Of Arts (A.A.), Liberal Arts/Criminal Justice