(A multi-office, 10-physician eyecare practice with 80+ employees, serving an average of 300 patients per day)o Trainer for all new hires to Patient Services Team.o Schedule referred appointments with other healthcare providers for patients/transmit necessary records; Educate patients about their insurance coverage/benefits; Schedule, check in/check out and otherwise assist up to 100 complex medical appointments per day (phone/in person): Results in frequent requests from patients asking for my personal assistance.o Manage distribution and documentation of all Medical Records Requests: Has reduced to near-zero the rate of 2nd requests for records.o Manage distribution and documentation of flow of 400+ electronically-received facsimiles per week: Created procedures to correctly route documents, reducing lost information and improving process time.o Developed training manual and “Talking Points” for Patient Services employees: Has significantly increased the rate of properly scheduled and billed appointments, as well as properly routed patient phone calls.

(A 15-employee full-cycle hiring firm)o Screened resumes, interviewed, negotiated terms with clients, implemented on-boarding process: Resulted in successfully recruiting and placing 100+ contract, contract-to-hire and direct-hire candidates.

(A 2000+ member progressive spiritual community, serving Phoenix for over 60 years)o Trained a 35-member team of volunteers via 10-part annual training: Resulted in 100% retention rate of team members. o Developed and facilitated monthly Continuing Education sessions for volunteers.o Planned and oversaw continuing calendar of weekly, monthly and annual services and events for a congregation of 2000+: Increased and steady attendance, with consistent, highly favorable feedback from participants.o Wrote monthly “motivational” column for newsletter, with readership of 5000+.o Produced a comprehensive set of guidelines and procedures for the Program Coordinator position: Resulted in simplified, accurate and quicker training of new hires.

(A high-end design/build remodeling firm; no longer in business)o Developed an “industry first,” the “Weekly Project Update” email, to inform clients of the status/progress on their projects: Resulted in proactively managing client expectations, and significantly reducing client dissatisfaction.