Regina B. Email & Phone Number

Atlanta, Ga, Us

Washington, Dc, Us

Atlanta, Ga, Us

I am the Manager of the data operations team. I manage a team of eight people onshore/offshore to troubleshoot complex issues of over 200 clients (some include missing file resolution, data processing errors, system performance, and more).➢ Conduct daily/weekly meetings with team members.➢ Conduct performance reviews.➢ Collaborate with other teams to troubleshoot issues.➢ Create visual/video SOP (Standard Operation Procedures) to carry out resolutions/training.

Atlanta, Ga, Us

Atlanta, Ga, Us

➢ Create, modify, and manage end user accounts.➢ Triage, troubleshoot and solve tickets in the ticketing system. ➢ Simultaneously use SQL and Linux to modify analytics to meet customer specification.➢ Support Linux base applications that analyzes data analytics.

Robins Afb, Ga, Us

Robins Afb, Ga, Us

On 01 September 2022, I promoted to Technical Sergeant (TSgt-E6) in the United States Air Force Reserve.

Robins Afb, Ga, Us

➢ Provides armed response and controls entry to installations and protection level resources➢ Directs vehicle and pedestrian traffic➢ Enforces standards of conduct, discipline, and adherences to laws and directives➢ Responds to disaster and relief operations and participates in contingencies➢ Leads, managers supervises, and performs force protection duties employing up to the use of daily force to protect personnel and resources➢ CCAF Degree in Criminal Justice 2019➢ Airman Leadership School 2019➢ Airman of the Quarter 2018➢ Alpha Flight Defender of the Month February 2018

Robins Afb, Ga, Us

On 01 April 2020, I promoted to Staff Sergeant (SSgt-E5) in the United States Air Force Reserve.

Robins Afb, Ga, Us

I was selected by our Commander to serve in the S2 Intelligence section of my unit at the 94 Security Forces Squadron. Within this role I was required to get certifications in order to maintain this position. In this position I registered current deployers for ISOPREP. The purpose of ISOPREP is for personnel recovery preparation. If an Airman needs to be authenticated if they become captured, missing, or detained. ➢ Derivative Classification Certification➢ DoD Initial Orientation and Awareness Training Certification

Robins Afb, Ga, Us

On 24 March 2016, I promoted to Senior Airman (SrA-E4) in the United States Air Force Reserve.

Robins Afb, Ga, Us

I was hand selected to serve on the Dobbins Air Reserve Honor Guard Team at Dobbins Air Force Base. ➢ Provide military services for the regions throughout Georgia, Tennessee, or at the base level.➢ Perform military funerals for active duty, retired personnel, and veterans. ➢ Maintaining exceptionally high standards, integrity, and outstanding devotion.➢ Displays the Nations flag and U.S. Air Force flag at Air Force specific events.➢ Honored to provide and support 92 services for our Nation’s military members.

Robins Afb, Ga, Us

On 24 March 2016, I enlisted into the United States Air Force Reserve as an Airman First Class (A1C-E3).

Meudon, Fr

➢ Escalate to Level 2 support when the incident cannot be resolved by Level 1➢ Administer Active Directory services ➢ Verify is data is replicated correctly in SQL by running data scripts➢ Manage an issue tracking system➢ Manage Solar Wind alerts by report any outages by escalating a ticket to Level 2 support

Meudon, Fr

➢ Installing person and control scripts delivered by Order Engineers➢ Create ticket in the ticketing system and reassign tickets to Level I support➢ Support as needed, in coordinator with the local key administration manager➢ Identified the problems in the system and documented the symptoms determined the probably cause, implemented the solution, and tested the solution➢ Work closely with Project Manager and Customer Service teams, act as the interface for the workshop process, methods, and information

Seattle, Wa, Us

➢ Communicated clearly and concisely with both external customers and coworkers➢ Ability to determine customer needs and provide appropriate solutions➢ Ability to approach problems logically with good judgment to ensure appropriate customer outcome➢ Document customers account activities thoroughly and concisely. ➢ Use knowledge bank to research problems and solve them accordingly

Atlanta, Us

➢ Assisted in developing project proposals, cost estimates, and budgets, timelines and schedules.➢ Acted as liaison between the vendors and contractors involved in project implementation and assured that all contracted work was satisfactorily completed according to the desired specifications.➢ Ensured that all projects met SLA’s deadline, contained the correct quality assurance.➢ Used a software application called JAAMS for the verification of the count of inventory in the facility. If the inventory is out of stock, I notify the client to replenish.➢ Created tickets regarding issues with projects, and escalate to IT if needed.

Atlanta, Ga, Us

➢ Ensured customers’ needs were promptly monitored, addressed, documented and resolved in timely and effective manner.➢ Designed the layout of oncoming projects, tested, and implemented it in the production environment. ➢ Ensure that special projects are meeting the client’s standards, meeting SLA’s, and meeting quality.➢ Managed 10 team members on special projects and oversaw productivity to ensure quotas were exceeded➢ Operated, monitored, and maintained commercial printer system utilizing personal computer to process customer files through a variety of applications including Microsoft Office, Publisher, Adobe Acrobat, and InDesign to produce reports, letters, pamphlets, booklets, bulletins and medium-sized presses.

Master'S Degree, Management Information Systems And Services, Concentration Project Management

Cybersecurity - Artificial Intelligence Certificate Program., Computer And Information Sciences And Support Services

Noncommissioned Officer Academy (Ncoa), Pme

Associate'S Degree, Criminal Justice

Bachelor'S Degree, Sports Management

Associate'S Degree, General Studies

Informations Systems Management