Regina B. Email and Phone Number

I am the Manager of the data operations team. I manage a team of eight people onshore/offshore to troubleshoot complex issues of over 200 clients (some include missing file resolution, data processing errors, system performance, and more).➢ Conduct daily/weekly meetings with team members.➢ Conduct performance reviews.➢ Collaborate with other teams to troubleshoot issues.➢ Create visual/video SOP (Standard Operation Procedures) to carry out resolutions/training.

➢ Create, modify, and manage end user accounts.➢ Triage, troubleshoot and solve tickets in the ticketing system. ➢ Simultaneously use SQL and Linux to modify analytics to meet customer specification.➢ Support Linux base applications that analyzes data analytics.

On 01 September 2022, I promoted to Technical Sergeant (TSgt-E6) in the United States Air Force Reserve.

➢ Provides armed response and controls entry to installations and protection level resources➢ Directs vehicle and pedestrian traffic➢ Enforces standards of conduct, discipline, and adherences to laws and directives➢ Responds to disaster and relief operations and participates in contingencies➢ Leads, managers supervises, and performs force protection duties employing up to the use of daily force to protect personnel and resources➢ CCAF Degree in Criminal Justice 2019➢ Airman Leadership School 2019➢ Airman of the Quarter 2018➢ Alpha Flight Defender of the Month February 2018

On 01 April 2020, I promoted to Staff Sergeant (SSgt-E5) in the United States Air Force Reserve.

I was selected by our Commander to serve in the S2 Intelligence section of my unit at the 94 Security Forces Squadron. Within this role I was required to get certifications in order to maintain this position. In this position I registered current deployers for ISOPREP. The purpose of ISOPREP is for personnel recovery preparation. If an Airman needs to be authenticated if they become captured, missing, or detained. ➢ Derivative Classification Certification➢ DoD Initial Orientation and Awareness Training Certification

On 24 March 2016, I promoted to Senior Airman (SrA-E4) in the United States Air Force Reserve.

I was hand selected to serve on the Dobbins Air Reserve Honor Guard Team at Dobbins Air Force Base. ➢ Provide military services for the regions throughout Georgia, Tennessee, or at the base level.➢ Perform military funerals for active duty, retired personnel, and veterans. ➢ Maintaining exceptionally high standards, integrity, and outstanding devotion.➢ Displays the Nations flag and U.S. Air Force flag at Air Force specific events.➢ Honored to provide and support 92 services for our Nation’s military members.

On 24 March 2016, I enlisted into the United States Air Force Reserve as an Airman First Class (A1C-E3).

➢ Escalate to Level 2 support when the incident cannot be resolved by Level 1➢ Administer Active Directory services ➢ Verify is data is replicated correctly in SQL by running data scripts➢ Manage an issue tracking system➢ Manage Solar Wind alerts by report any outages by escalating a ticket to Level 2 support

➢ Installing person and control scripts delivered by Order Engineers➢ Create ticket in the ticketing system and reassign tickets to Level I support➢ Support as needed, in coordinator with the local key administration manager➢ Identified the problems in the system and documented the symptoms determined the probably cause, implemented the solution, and tested the solution➢ Work closely with Project Manager and Customer Service teams, act as the interface for the workshop process, methods, and information

➢ Communicated clearly and concisely with both external customers and coworkers➢ Ability to determine customer needs and provide appropriate solutions➢ Ability to approach problems logically with good judgment to ensure appropriate customer outcome➢ Document customers account activities thoroughly and concisely. ➢ Use knowledge bank to research problems and solve them accordingly

➢ Assisted in developing project proposals, cost estimates, and budgets, timelines and schedules.➢ Acted as liaison between the vendors and contractors involved in project implementation and assured that all contracted work was satisfactorily completed according to the desired specifications.➢ Ensured that all projects met SLA’s deadline, contained the correct quality assurance.➢ Used a software application called JAAMS for the verification of the count of inventory in the facility. If the inventory is out of stock, I notify the client to replenish.➢ Created tickets regarding issues with projects, and escalate to IT if needed.

➢ Ensured customers’ needs were promptly monitored, addressed, documented and resolved in timely and effective manner.➢ Designed the layout of oncoming projects, tested, and implemented it in the production environment. ➢ Ensure that special projects are meeting the client’s standards, meeting SLA’s, and meeting quality.➢ Managed 10 team members on special projects and oversaw productivity to ensure quotas were exceeded➢ Operated, monitored, and maintained commercial printer system utilizing personal computer to process customer files through a variety of applications including Microsoft Office, Publisher, Adobe Acrobat, and InDesign to produce reports, letters, pamphlets, booklets, bulletins and medium-sized presses.