Regina Eldridge Email & Phone Number

Jacksonville, Fl, Us

Florida, United States

2022 Enterprise Operations Super Star Award Winner

Jacksonville, Florida Area

S&O Names Second Quarter Standing Tall AwardAugust 03, 2018Regina Eldridge, Senior Systems Analyst, has been named the 2018 second quarter winner of the Systems and Operations (S&O) Standing Tall Award by the selection committee.Regina was nominated for her role in creating the functional and design documentation for the LRP Wind Voluntary Replacement Project, as well as performing the quality assurance for all admin, company and initial submission functionality. She also provided invaluable support and documentation to the Kaizen Team in Adjuster Onboarding during CATs and XactAnalysis. She has undertaken team mentoring as part of her personal development goal, and has created and delivered an Assertiveness Training Class. She also sends monthly *mentoring* emails to the Systems Analyst Team, which other supervisors have requested to be shared with their teams.She always is up for a challenge and takes on whatever is assigned to her with tenacity, determination and perseverance. If she does not have knowledge of the subject, she will seek out the SME and learn all she can. Regina is well respected by the team, and they depend on her and her knowledge to help the team to meet their commitments. Whenever she sees a need on the team, she takes the initiative to try to assist in resolving the need. This is evident by her Assertiveness training and Mentoring of the other team members.================================================================Regina's team received System & Operations Rock Band Award - 2019 Q1================================================================Accepted full time position on June 16, 2014.

January 2014 – Present• GuideWire PolicyCenter and BillingCenter Production Support/New Development Work with end users and business owners to gather requirements as needed for production support issues and for new development Regression testingSeptember 2012 – January 2014• Implemented document intake solution of vendor product Ephesoft for GuideWire ClaimCenter, BillingCenter, and PolicyCenter, interfacing with document management product Alfresco Worked with end users and business owners to gather requirements and design a solution to replace existing document intake and management systems Worked with change management teams to map existing document intake processes and tailor new processes for a successful transition to using Ephesoft Created and maintained design documentation, process documentation, and test use cases using Microsoft Office Suite including Visio, Rally, and HP’s ALM Quality Center Achieved scrum master certification and served as scrum master for last 5 months Trained incoming team membersFebruary 2012 – August 2012• Implementation of Oracle’s SoftRater and RateManager Worked with product development team and underwriting team to identify data and formulae for loading rating tables and implementing rating processes Created and maintained design documentation and process documentation Performed manual rating to validate test resultsOctober 2010 – January 2012• Implemented an inspection management solution created in-house to select inspection vendor; order inspection; monitor, receive, and review inspection reports via the cloud and, if necessary, return to vendor for further work; handle vendor invoicing and paymentsWorked with vendor management team, external vendors, end users, and business owners to gather requirements, design solution, create prototypes and all technical documentation, create use test cases, perform testing as needed, using Microsoft Office Suite including Visio, and HP’s ALM Quality Center

Selected as BSA to interface with Business Analysts, Quality Assurance teams, and technical professionals. Identified work flows, identified and defined missing processes, resolved vulnerabilities, and established consensus. Monitored projects and change tickets, analyzed business requirements, created technical requirements, engaged in all phases of requirements review, documentation, testing, and change management.Key Accomplishments:* Established an Integration Test Phase in the SDLC ** Trained off-shore Quality Assurance teams on internal applications** Reviewed business requirements with QA teams; aided teams in preparing comprehensive test scenarios** Mentored QA teams throughout the Integration Test Phase** Prepared analysis after each release to demonstrate value-added results of Integration Testing* Managed 354 ClearQuest defect and enhancement tickets over 5 production releases** Reviewed all business requirements; worked with BAs to further define requirements if necessary** Assigned tickets to developers; assigned completed tickets to QA teams for Integration Testing** Monitored UAT, worked with BAs and technical teams to resolve issues** Obtained all sign-offs and prepared all release documents required to meet Sarbanes-Oxley (SOX) approval* Created a body of test cases to be used for regression testing to validate the production release

• Created nine business solution designs, working with Business Analysts, Systems Analysts, Software Engineers, and Quality Assurance Engineers• Worked with vendors to coordinate changes and testing to support new functionality• Wrote two programs in Natural to produce reports for underwriter auditing

2004 – 2008• Accepted a lateral transfer to the PMO to become the administrator for mainframe tools• Project Manager for all Tools projectso CMMIo RUPo ClearQuest• ChangeMan and PRO/JCL administratoro Handled all Help Desk callso Reduced Help Desk calls from 6-12 per day to 1-2 per week through a variety of education methodso Implemented annual upgrades to prevent loss of support and to provide developers with best of breed toolso Provided 24/7 on-call supporto Trained the person selected to join the tools administration teamo Performed two complete upgrades• Brought other tools to the PMO for training and support• Provided trainingo Formal classeso PowerPoints as CBTso Group meetingso One-on-one• Supported the Security Team’s batch production systemo Vanguard1996 – 2004• Accepted a lateral transfer from the pool to become a permanent member of the CAS (Combined Auto System) group• During this time I:o Worked with business users to gather requirements and build test caseso Designed, coded, tested, supported, and maintained new applications and complex enhancements Finalisto Worked as the Project Manager to many of these projects, some of which affected multiple applications shop-wideo Trained the next five people who joined the groupo Handled the conversion to ChangeMan for the CICS systemo Handled the prep-to-prod process on a rotating basis1988 – 1996• I had the opportunity to become the first “pool programmer” or “in-house contractor” for Ohio Casualtyo I was offered this opportunity because of my flexibility, adaptability, ability to ramp up quickly, and my extensive experience with CICS, Cobol, Easytrieve, JCL, and IBM utilities.o Once I had proved that this position added value, others were added into the Pool as they demonstrated the above qualities.o The Pool was used for many years and was the start of OC’s agile programming.

• Returned for a four month part-time contracto First time this opportunity was offered to a womano Worked so well they offered part-time opportunities to others over the years• Rewrote the TAG (The Agents’ Game) Systemo Supports and processes the agents’ incentive programo A combination of Cobol and Easytrieve jobso Must be rewritten every time the incentive program changes

1983 – 1985• Accepted a lateral transfer to the Commercial Systems groupo Used the 8100 distributed processor and hot printers in multiple branch officeso Coding was done with the 8100 Assembler language• This was Ohio Casualty’s first attempt at on-line processing• I was one of three developers developing, coding, testing, and maintaining commercial lines of business as they were rolled on to this system1980 – 1982• Developed, tested, supported, and maintained the SPI (Statistical Policy Information) batch system, a total of 15 Cobol modules at that time• Rewrote the TAG (The Agents’ Game) systemo Supports and processes the agents’ incentive programo A combination of Cobol and Easytrieve jobso Must be rewritten every time the incentive program changes• Developed, tested, supported, and maintained the DAR (Draft Accounts Reconciliation) systemo Incorporated the first VSAM file at Ohio Casualty• Used JCL, utilities, and Easytrieve extensively to develop, test, and support production batch jobs• Became so proficient in Easytrieve that I was asked to beta test the version with the new VSAM file handling• Coded and tested many comprehensive changes to the Claims system, including the expansion of the Claim Total field from 6 digits to 9 digits to handle million dollar claims

Associates, Liberal Arts

Standard Certificate

Associates, Computer Programming