Regina Ide Email & Phone Number

Austin, Texas, United States

I am working on team supporting School Based Services. I perform “desk audits” of cost reports, and comprehensive audits/monitoring reviews of annual cost reports, validating data submitted against supporting documentation. My customer service responsibilities include communications with internal and external clients about data discrepancies, missing.

I am working on team supporting School Based Services. I perform “desk audits” of cost reports, and comprehensive audits/monitoring reviews of annual cost reports, validating data submitted against supporting documentation. My customer service responsibilities include communications with internal and external clients about data discrepancies, missing.

Austin, Texas Area

Guided clients through model and inventory homes. Provided customer service, answered questions and coordinated with the construction manager when necessary.

Austin, TX

Austin, Texas Area

• As a Client Success Advisor and Product Adoption Specialist for Mitratech, I worked with TeamConnect (legal matter management software) and PolicyHub (compliance software) clients to increase their understanding and.
• Increased user adoption and retention by identifying clients underutilizing the products and needing additional assistance. Created proposals including topics, value features and timeline. Created training documents if.
• Maintained the website containing information and training materials on each product. Created, posted and maintained: Webinars, How To Videos, Step-by-Step Video training, quick reference guides, checklists, etc.
• Improved internal processes by providing the analysis for a revised sales strategy. Including analysis of 2017 cancellations and client interviews with current and former clients. Prepared an analysis of the results.
• Created a client community of active product users. Implemented quarterly webinars, researched topics, selected panelists, prepared presentations and hosted the webinars increasing the sharing of information and.
• Introduced new functionality and application uses to current clients. Prepared scripts based on functionality and then used them to create a customized product demo, encouraging upgrades and use of new features.

Austin, Texas Area

Guided clients through model and inventory homes. Provided customer service, answered questions and coordinated with the construction manager when necessary.

Carracastle, Co. Mayo, Ireland

Creating custom, one-of-a-kind knitted items based on each customer's specifications, specializing in baby clothes and accessories.

Seal Beach, CA

• As a Staff Analyst I wore several hats. I was the system administrator for the matter management application, provided departmental training on the application, improved and documented processes and procedures and.
• Implemented a new matter management application. Reviewed existing application and processes; interviewed users; documented all requirements; authored use cases; customized and tested the out-of-the-box application..
• Converted matter management data into a new application. Performed data review and cleanup; tested the converted data ensuring data integrity. Results: Successful conversion to a new matter management application.
• Trained all department employees on a new application. Authored role-specific training manuals, quick reference guides and presentations; trained the training team; lead domestic and international training. Results.
• Improved invoice approval and payment process. Evaluated the existing process and database using LEAN principals; documented the new processes; updated the application. Results: The invoice processing time was cut in.
• Modernized the department’s web page, transferring the responsibility from IT. Learned Adobe Dreamweaver; designed and published new web pages; maintained the pages ensuring data integrity. Results: The department’s.

Seal Beach, CA

• As a Financial Specialist I processed outside counsel invoices for the Law Department, maintained the records in the matter management application and resolved all issues with vendors and internal staff. Technical.
• Improved the invoice approval and payment process. Evaluated existing process and A/P requirements; customized and tested the programs; documented the new process; trained the department. Results: Reduced the payment.
• Established the processes for the new role of System Administrator. Reviewed responsibilities with IT and management; documented the new responsibilities; authored and maintained user manuals. Results: The new function.

Seal Beach, CA

As a Office Administrator/Legal Secretary I supported the Vice President of Tax and Legal, processed all of the outside legal invoices for the subsidiary, maintained all of the data in the matter management application for the subsidiary and worked on special project assigned by management.the requirements to obtain certification; obtained training.

Long Beach, CA

Legal Secretary on assignment to Boeing Law Department supporting the Vice President of Tax and Legal.

Long Beach, CA

• Station Administrator supporting the Station Manager and Surveyors. I prepared survey reports, was responsible for all of the Station's bookkeeping and financial reporting and worked on special projects as they became.
• Researched and documented the classification and USCG requirements for Twin Hull (SWATH) vessels. Reviewed existing documentation; interviewed the local USCG Official; prepared a report for management. Results.

History And Computer Science, 3.5 Gpa

Studies in history and computer science to further my career and for personal interest.

Computer Science, History, Music

Activities and Societies: Online courses for personal interest and career growth. Online courses for personal interest and career growth.

Travel And Tourism, 4.0 Gpa

Graduated with a certificate as a travel agent.

Certificate, Legal Administrative Assistant/Secretary, 3.5 Gpa

Activities and Societies: President of the school's chapter of the Professional Secretary's Association. I graduated with a certificate as.