Regina Joseph Email & Phone Number

Texas, United States

- Responsibilities for selecting, implementing, supporting, maintaining, and upgrading the hardware and software for server and storage systems - Applies technical expertise to sustain and implement server systems while communicating with peers, customers, and leadership. - Experience in Agile and DevOps development methodologies- Experience working with NIST Special Publications- Experience working with Windows operating system securities (Splunk, CrowdStrike)- Experience in incident and response management -Experience in the cloud environment (VMware, Microsoft Azure, AWS) -Experience in Agile and DevOps development methodologies -Ten years of work experience in Systems Administration

Irving, Tx, United States

HMS (acquired by Gainwell Technologies)- Collaborates and communicates with peers, customers, and leaders of the health, capacity, patch level, and overall status of systems.- Applies the patches and upgrades for systems; performs system checkout and verification of change.- Implements new systems and retires older equipment.- Develops and follows change management documentation with ServiceNow.-Experience in the cloud environments (VMware, Microsoft Azure, AWS)-Experience in Agile and DevOps development methodologies- Document system changes through change management, team processes and procedures, configuration management databases, and system diagrams.- Collaborates with other IT groups to stay informed of changes and developments that may impact the production, QA, and development systems.- Optimizes current processes and develops new processes as required.- Assists in establishing performance metrics and measuring and reporting established metrics.- Provides level 2 or 3 support.- Writes technical specifications for the purchase of hardware and systems software.- Makes recommendations for software/hardware based on research in support of procurement efforts when appropriate.- Collaborate with server builds and new system implementation.- Troubleshoots network, storage, server, cabling, database, and operating system and application elements.- Acts as a liaison and advocate for systems and the tools, processes, and procedures necessary throughout the technology lifecycle.- Administers and implements security processes and procedures.- Monitors the performance and availability of systems.- Documents policies, procedures, and systems architecture

Irving, Texas

• Collaborates and communicates with peers, customers, and leaders of the health, capacity, patch level, and overall status of systems. • Experience using Microsoft Windows 2012- 2019 in a medium/large (1000+) domain environment• Day-to-day fluency using Microsoft Active Directory to manage policies & user objects• Experience troubleshooting, administering and using Red Hat Enterprise Linux 6/7.x• Experience troubleshooting, administering, and using Microsoft Windows Operating Systems• Strong troubleshooting abilities• Experience monitoring the performance and availability of systems• Applies the patches and upgrades for systems; performs system checkout and verification of change. • Implements new systems and retires older equipment.• Develops and follows change management documentation.• Documents system changes through change management, team process and procedures, configuration management databases and system diagrams.• Collaborates and communicates with other IT groups to stay informed of changes and developments that may impact the production, QA, and development systems.• Optimizes current processes and develop new processes as required. • Assists in establishing performance metrics and measurement and reporting of established metrics. • Provides level 2 or 3 support. • Writes technical specifications for purchase of hardware and systems software. • Experience using Microsoft 365 Office Administration • support procurement efforts when appropriate. • Builds servers and new system implementation. • Troubleshoots network, storage, server, cabling, database, and operating system and application elements of a system.• Acts as a liaison and advocate for systems and the tools, processes, and procedures necessary throughout the lifecycle of technology. • Administers and implements security processes and procedures.• Monitors the performance and availability of systems. • Documents policies, procedures and systems architecture

Irving, Texas

-Utilizing incident and problem management to identify process or procedural gaps after production incidents-Coordinating with Network Engineering and Solution Architects on SOW/MWO and projects-Serves as compliance liaison between agencies (clients) and CDS (IT) to ensure IT compliance and process issues are identified, communicated and addressed-Working knowledge of the ITIL and the NIST-800-53 framework, as well as PCI-DSS, FISMA, HIPAA and SOC 2.-Ensuring network asset inventory is efficiently tracked, updated in the CMDB database and communicated to Solutions Architects on a timely basis for managed work orders- Effectively communicating, orally and in written form, to clients, engineers, vendors, and management resolving a critical incident in a timely matter- Conduct hardware and software problem analysis, identification and resolution; execute problem documentationProvides informal assistance such as technical guidance, and/or training to coworkers- Analyze and Respond to Security Operations Center (SOC) Customer Security Incidents-Ability to multi-task in a fast-paced environment working with multiple teams.- Actively worked with Business Information Security Officers with forensics while coordinating with the agencies and IT to determine the cause and course of action in handling security incidents.

Irving, Tx

-Receive and respond to incoming calls, and e-mails regarding escalations of network connectivity problems on an enterprise-level-Working knowledge of Intel/Window Severs, Linux/CentOS, VPN, DLP, firewall and routers-Assist with keeping the network infrastructure running as design by utilizing monitoring tools (VMware Sphere 6.0, ORION, SCCM, Nagios, Alert Logic, and Sophos) to proactively identify problems with systems, applications, and networks.-Ability to multi-task in a fast-paced environment working with multiple team

Coppell, Texas

-Install, maintain, test, analyze, and resolve problems for all local and remote hardware and software elements, including PCs, laptops, printers, and peripherals ‬-Manage the SCCM client side from start to finish, including ensuring the client is installed and operational on all devices, troubleshooting issues, creating all packages, test packages, and deployments via rollout schedule to all users in North America ‬-Diagnose, evaluate, prioritize, and escalate requests for assistance from users experiencing problems with hardware, software, windows operating system, networking and other computer-related issues-Manage the virus console and all virus solutions; determine the best settings for Brink’s US and implement Anti-virus, DLP, encryption, and spyware solutions -Perform all break-fix repair, including parts ordering, shipping, application and peripheral support, configuration, virus removal, and work with vendors to resolve support issues ‬‪-Install standard images and applications, and transfer data from old to new system ‬‪-Track asset inventory, warranty, license information, and update the asset management system

Arlington

NightsResponsible for monitoring and uptime of Cisco routers and switches such as the Cisco 7200 core routers (call centers) and Cisco 2800 routers (branch routers). Responsible for assisting in the setup and capture of networks and systems baseline information. Assists in the maintenance and upgrades of various network monitoring equipment and systems.Responsible for maintaining various logs and display equipment that depict system/network availability.Provides availability information to both internal personnel and external communications vendors.

High School, Technical Drafting

Bachelor’S Degree, Computer Information Systems With Management