Reginal Jackson Email & Phone Number

Warner Robins, Ga

Provided Tier 2/3 server administration responsibilities including: Windows Server Active Directory (AD) support, security patch deployment, mailbox transfers throughout the AOR, security group membership changes, password resets and troubleshooting Group Policies Objects (GPO) at the domain level.Provided application support for Microsoft Office 2007/2010 suite for productivity and Symantec Backup Exec for disaster recovery planning.Performed routine network vulnerability scans leveraging third-party applications Retina and GFI LanGuard to insure servers maintain required patches.Performed IT service management using BMC Remedy ticketing system to ensure issues were resolved according to criticality resulting in minimal work stoppage.

Provided Tier 1/2 daily operational support for AFCENT Communications Focal Point (CFP) including: incident management and escalation and workstation troubleshooting.Performed site stand-up activities including: rack installation and configuration, cable management installation, Windows Server OS installation and STIG compliance validation and initial configuration for TACLANEs and layer-2 switches.Actively participated in complete network migration of all AFCENT user accounts, computers, printers and digital senders from ACC domain to SWAB domain.Responsible for adding and modifying access rights of users, resetting passwords and adding users to domain using Quest ActiveRoles Server.Performed IT service management using BMC Remedy ticketing system to ensure issues were resolved according to criticality resulting in minimal work stoppage.

Installed and configured application software, upgraded and troubleshot Microsoft XP/Vista desktop and laptop workstations.Single handedly scheduled and coordinated the installation of additional RAM for all required systems base-wide Implemented Windows XP upgrade for 100+ required clients with minimal downtimePerformed IT service management using BMC Remedy ticketing system to ensure issues were resolved according to criticality resulting in minimal work stoppage.

Installed and configured application software, upgraded and troubleshot Microsoft XP/Vista desktop and laptop workstations including 100% of new hire system setup and configuration.Ensured connectivity for Medicare/Tricare and BCBS Corporate networks.Tested network connectivity and performed quality assurance checks for installed information technology equipment.Scheduled and coordinated installation and replacement of information technology equipment with management and end-users including a weekly deployment schedule of 50+ desktop and laptop workstations and printers, on and off-site.Executed weekly surplus collection and asset management for 7 geographically separated BCBS sites.

Performed Client Support Administrator duties for 150 classified and unclassified systems in support of the Doha Asian Games.Completed all initial systems diagnostics, installed required security software, created network accounts, and configured electronic mail profiles for senior management and staff. Handpicked by senior leadership as VTC Monitor; ensured communication flow to nine locations in the Middle East.Processed, controlled, and distributed classified and unclassified material ensuring physical security access and storage requirements were met.Instructed 196 employees on website portal use for the Doha-Asian Games effectively enabling the team to perform mission-critical duties.

Provided direct support to senior management and staff for all computer related issues. Performed Client Support Administrator (CSA) duties by performing initial systems diagnostics and operating system installation, network configuration, and software installation.Responsible for general network administration including adding and modifying access rights of users, resetting passwords and adding or removing classified and unclassified information systems and printers to the network.Facilitated a weekly secure video teleconference (VTC) between stateside bases and air bases located throughout the Middle East and Horn of Africa, expeditiously enabling the flow of critical information overseas.Solely coordinated and resolved 200+ network trouble tickets, ensuring computer issues were resolved immediately resulting in minimal work stoppage and single-handedly configured and maintained 200+ organizational accounts and individual mail boxesServed as software manager for computer and VTC systems vital to the completion of the organization's mission.Effectively conducted in-house training for eight information managers in his section and instructed three senior employees on section responsibilities in absence of supervisor.

United States Air Force

Handpicked by senior leadership to inventory and install critical security measures on unit computers.Implemented a phased approach for unit-level migration to minimize computer down time.Saved 2,400 man hours by assisting base network analysts with installing technological upgrades in the aftermath of the Welchia computer virus.