Reginald Ault Email & Phone Number

Denver, CO, US

Lakewood, Colorado, United States

• DoS- Enterprise Service Operations Center (ESOC) WEST ManagerProvide direct operational leadership at the site level to 28+ personnel encompassing Tier 1, Tier 2, Project Management Office, Configuration Management.
• Daily oversight of all staff for attendance/timesheets, assignments, staffing conflicts and quality of service.
• POC for Department of State FTE for all matters relating to contract staff and work duties for ESOC West Data center.
• Established and utilized customer rapport to influence and develop productive relationships.
• Analyze customer/staff feedback and metrics to assess the strengths of the program and to identify areas for improvement.
• Assist in developing new initiatives to support the strategic direction of the organization.

Greater Denver Area

• Provide dynamic leadership to a multi-faceted, cross-functional team of 80+ personnel encompassing Tier 1, Tier 2, Project Management Office, Configuration Management, and Asset/Facilities Management. Providing.
• Planned and executed the delivery of the overall program and its activities in accordance with the mission and the goals of the organization.
• Improved overall program performance and SLA metrics by 17% over 6-month period by utilizing ITIL and CMMI best practices.
• Led program through appraisal for CMMI-Level 5 for services.
• Established and utilized customer rapport to influence and develop productive relationships.
• Analyze customer/staff feedback and metrics to assess the strengths of the program and to identify areas for improvement.

Lakewood, CO

• Provide direct operational leadership at the site level to 16+ personnel encompassing Tier 1, Tier 2, Project Management Office, Configuration Management, and Asset/Facilities Management. Also, manage the.
• Daily oversight of all staff for attendance/timesheets, assignments, staffing conflicts and quality of service.
• POC for Department of State FTE for all matters relating to contract staff and work duties for ESOC West Data center.
• Central point of contact for the ESOC staff to report all facility and maintenance issues to A Bureau Facilities Engineer.
• Assistant to the Asset Facilities Manager and EW Asset Technician during vacation and leave.
• Communicate and coordinate installation and testing of power, cabling and grounding in the data center. Maintain the overall cleanliness of the data center and provide IRM oversight for all construction projects at the.

Colorado

• Responsibly for all ATG staff members on sub-contract. These duties first and foremost include ensuring that the contract staff is supporting Department of State’s mission effectively and efficiently.
• Responsible for annual reviews, disciplinary actions, timesheet approval and attendance for the contract staff. Interviews for potential new hires and on boarding paperwork.
• Establish and manage daily workflows and quality of service.
• Assistant (backup) to the ESOC Asset Facilities Manager and EW Asset Manager during vacation and leave.
• Communicate and coordinate installation and testing of power, cabling and grounding in the data center. All monthly reporting.
• Responsible for PKI cage access and changing combos.

Broomfield Colorado

• Operations and Maintenance (O&M) program – This program was comprised of carpenters, HVAC technicians, electricians at two of Lockheed facilities for Department of Defense in Aurora.
• Weekly MAC moves, maintenance involving HVAC, electrical, plumbing and construction.
• Served as the Acting Facilities Engineer while they were in transition of replacement personnel.
• Managed projects with all trades and directly supervised over 20 co-workers and 30 sub-contractors.
• Sought out additional contracting opportunities that resulted in outstanding client satisfaction.

Greater Denver Area

Responsible for overseeing the renovation of Lockheed Martian facility and construction of one other Lockheed facility. Mr. Ault was responsible for meeting with the client; understand client needs and expectations, budgets, time frame and bringing all projects to completion. He was able to Meet and exceed the client’s expectations in all aspects of the.

• As an Apprentice Electrician, Mr. Ault was taught the fundamentals of the electrical industry. he worked under master electricians that took the time to explain the importance of quality workmanship and taught by.
• Learned the value in following leadership and how to communicate effectively.
• Learned how to influence the results that you desire

Broomfield

As a Delivery / Warehouse Manager, Mr. Ault supervised the setup of two new warehouses. From the foundation pouring to organizing and cataloging all inventories, oversaw all aspects of this endeavor. Was also responsible for company assets on all jobsites ensuring that all equipment was accurately accounted for

Broomfield

As the Crew and Sales Manager, set up new satellite offices, hiring crew members and training of the staff and overseeing all contracts and sales. Setup accounts with local vendors and managed accounts. During this tenure, oversaw offices in four different states and was responsible for managing over 200 employees.

Education record

Education record

Education record