Reginald Cobb Email & Phone Number

Arlington, Tx, Us

Downtown Fort Worth

Assumes Manager on Duty from 10pm until the day shift manager arrives. Reconcile balances for room, food and beverage revenue and prepare daily revenue reports including audit reports and daily flash reports.• Achieved positive reviews on SALT (SATISFACTION AND LOYALTY TRACKING) surveys. • Post customer payments, logs/resolves complaints, and registers guests into and out of hotel appropriately.• Complete and transmit daily management and accounting reports and supporting documents including preparing customer tracking report, market segmentation report, food and beverage revenue report, which ensures the accurate accounting of hotel revenues and expenses. • Reconcile balances for room, food and beverage revenue and prepare system backup and process the days transactions for end of day closing to ensure smooth transition and accounting to next business day.

North Richland Hills, Tx

Monitored and graded calls for Medicare, under 65 plus supplemental product line, and Affordable Care Act products and plans. • Conducted calibration sessions for improvement processes. Telephony line testing. New hire mock calls and assessments to mitigate customer loss and member satisfaction. Submitted reports for trends analysis to protect the company from fines and penalties with the Centers for Medicare & Medicaid Services .• Increased ranking from number 7 auditor to top 3 with a variance of less than 1 point difference in rate of accuracy among top 3 auditors, within one year.

Irving, Texas

Support a team of 16 to 21 agents in a call center or contact center environment and also providing guidance for other agents in their Coaches absence. Motivate the team by reminding them of goals, and identify people to be coached and coaching method/strategy to be used. Pull up RTA (Real Time Adherence) IEX, respond to emails, process occurrences, time card corrections, and approve payroll.Collect data for performance boards, identify 1 to 2 areas/metrics to work on, update whiteboards and post metrics,KPI’s (Key Performance Indicators).Conduct side-by-side’s/ remote monitoring, attend quality calibration sessions, and conduct team meetings with agents.Check for security compliance and address and report as needed.Coordinate meetings and other activities such as Bi-Weekly Performance Reviews with Workforce Management.

Irving, Tx

Customer/ Sales Support Medical & Product Supplier • Maintained positive relationships with affiliate stations in the U.S., ensuring reliable and high speed delivery to healthcare facilities.• Processed quote requests and new credit applications received via e-mails, faxes, EDI (GHX) and inbound calls by providing product information and pricing.• Assisted sales representatives by placing sample orders, preparing wall charts and brochures for customers.• Audited new hire quotes, assisted with SOP’s, and new hire training and mentoring.• Maintained specific MBO’s for customer service representatives which included average speed of answer, call monitoring scores, average availability, and J-SOX auditing scores.• Assisted customers with product repair, address and name changes, and researched requests for previous purchase order numbers, invoices, RMA’s, credits, re-billing, and basic technical assistance. • Resolved client conflicts calmly and rapidly to prevent loss of key accounts.

Criminal Justice , Minor Art Education

Activities and Societies: Black Student Union; Criminal Justice Organization

Advertising Design

Activities and Societies: Basketball, Black Student Union