Reginald Cunningham Email & Phone Number

Riverview Fl

Manage customer billing errorsControl/approve credits and debits Promote new products and servicesSolve escalated disgruntled customers billing errorsReview order statusAchieve sales objectivesIdentify long distance billing errors

Responsible for coordinating custom printing for customersManage daily customer inquiries Performed monthly bank reconciliationsCreate custom graphic designsResponsible for account payable and receivable

Performed SAP payroll conversion testing for US and CanadaCreated quality processes to maintain Federal State and Local CompliancesResponsible for testing SAP for PA/OM support packsCompleted functional testingProcessed annual performance salary increases for US and Canada Identified system errorsAnalyzed and corrected weekly payroll errors and made coaching recommendationsManaged and supported day-to-day operationsCreated and facilitated new hire training Coached employees on processing errorsSolved escalated employees, managers, and local HR Business Partner's requestInterviewed candidates for potential employmentCreated permanent records in SAP Processed weekly AD Hoc queries to identify potential payroll errors Ran daily new hire and rehire filesSupervised 15-18 customer service representatives during vacant supervisor's positionCoordinated daily schedules to maximize on productivity and deadlines Assisted writing employee's annual performance reviewBenefits Administration - Tier IIHandled non-routine employee service inquiresPerformed confidential pension calculations using a computerized data entry systemDeveloped new training and processesFacilitated new hire benefit trainingProcessed life insurance claims, adoption reimbursement, retiree medigap reimbursement,and tuition reimbursementPrepared payroll adjustments Benefits Administration - Case Specialist

Administered eight pension and 401K plansProcessed pension calculations using a computerized data entry systemCalculated 401K loan re-payments and due datesProcessed 401K loans, withdrawals, and final distributionsManaged and supported day-to-day operationsSupervised fifty customer service representatives during annual open enrollmentCreated performance evaluations

Handled escalated billing errorsControlled/approved credits and debits performed by associatesImplemented new products and servicesConducted process improvement trainingSolved escalated disgruntled customers billing errorsCreated performance evaluations

Managed customer billing errorsReviewed order statusAchieved sales objectivesPinpointed long distance billing errorsAnalyzed calling card billing discrepancies