• Collaborated for the successful opening of LAX Terminal 3 at Delta Air Lines, ensuring smooth operations and high customer satisfaction.• Implemented new kiosk technology to improve customer self-service capabilities and reduce wait times.• Troubleshooted and resolved technical issues with workstations, printers and accessories, improving overall efficiency and productivity.• Managed and tracked hardware assets to ensure optimal performance and longevity.• Led the operating system refresh from Windows 7 to Windows 10, ensuring minimal disruption to daily operations and maximizing security.• Coordinated the de-installation of old hardware, including the proper disposal of equipment.

• Effectively applied preventive maintenance to marine equipment, reducing downtime and ensuring optimal performance.• Configured, installed, and troubleshot marine UHF/VHF radios using Aeroflex 3500A, contributing to seamless communication on the water.• Troubleshooted and resolved technical issues with workstations, improving overall efficiency and productivity.• Applied DNS updates to keep network infrastructure running smoothly and securely.• Deployed and staged equipment, including wireless access points and satellites, using NetVu and other tools, ensuring readiness for spill response operations.• Utilized data analytics and gathering to identify trends and improve overall performance.• Upgraded and maintained servers, routers, switches, printers, and other related accessories to keep the organization's technology up-to-date and running smoothly.• Built and maintained strong relationships with vendors, to ensure timely delivery of equipment and services.

• Developed expertise in server management using Citrix environment, contributing to the smooth running of the organization's IT infrastructure.• Provided inbound phone support calls for the Service Desk, successfully resolving software problems for TitleExpress and Streamline software• Demonstrated advanced troubleshooting skills for end user issues via LogMeIn Rescue, improving customer satisfaction and productivity.• Documented and managed all incidents in ServiceNow, ensuring accurate tracking and resolution of technical issues.• Supported over 250 companies with varying amounts of users, with a high degree of technical proficiency and customer service.• Worked collaboratively with other teams, such as network and security, to resolve complex technical issues.• Continuously updated knowledge with the latest technologies and tools in the industry, to stay current with the ever-evolving technology landscape.

• Modified prices for merchandise as well as dynamically constructing and deconstructing merchandise displays based on floor plans or corporate suggestions.• Administered maintenance duties such as repairs to machines and equipment.• Demonstrated experience and ability to lead team of 5 in results-oriented tasks to improve maintain top 2% district rating.

• Built clientele using marketing strategies such as leveraging store discounts, promotions, brand reputation, and product knowledge.• Documented all transactions and support interactions in system for future reference and addition to knowledge base.• Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.

• Delivered duties as a call center agent such as account password activation, reset, setting up mailbox, as well as diagnosed Tier 2 customer and employee tickets.• Configured hardware, devices and software to set up work stations for employees.• Patched software and installed new versions to eliminate security problems and protect data.