Reginald Harper Email & Phone Number

Houston, Texas Area

•Assist with US, Puerto Rico and Canadian payroll processing, payroll analysis, and resolution of payroll issues.•Process weekly and bi-weekly on-cycle, off-cycle, and same day payrolls to ensure timely and accurate payment to all associate•Prepare payroll statistical and operational reports as needed•Assist with complex transactions•Research, analyze and resolve problems or questions presented by associates, leadership, and/or other functional area partners using knowledge of entire payroll functions.•Point of escalation to solve payroll related issues.•Review payroll audit reports, working with other functional areas to ensure errors are reconciled and corrected quickly, and resolve payroll issues.•Proactively identify departmental process obstacles and make recommendations for resolution or revision.

Houston, Texas Area

•Make escalated judgment decisions and provide resolution as dictated by Company policies.•Point of escalation to solve payroll related issues.•Research, analyze and resolve problems or questions presented by associates or senior leadership using knowledge of entire payroll functions.•Provide oversight for timely and accurate entry of associate data.•Audit new hires, terminations, leave of absences and other paperwork for completeness and accuracy. Follow up with appropriate parties.•Provide information to departmental management for reporting.•Participate in pre-processing controls and review of the payroll data.•Ensure documentation and desk procedures are consistent with current processes.•Recommend and participate in the development of new functional processes.•Proactively identify departmental process or procedural obstacles and make recommendations for resolution or revision.•Review payroll audit reports, working with Payroll Processing team to ensure errors are cleared quickly.•Create Root Cause Analysis forms as required, reviewing for potential process improvements. •Create presentations for process improvement to communicate change and application. •Perform critical validation and testing for PeopleSoft to Workday implementation.•Partner with Human Resources by conducting portions of new hire orientation. •Interview candidates and trained new staff to assist with staffing needs. •Provide procedure documentation and training for outsource transition.

Process and manage workman's compensation claims, leaves of absences, and in accordance with the standards set forth by each individual state and federal guidelines.

Responsible for the development, implementation and administration of human resources programs, policies, processes and procedures designed to attract, retain and reward employees globally in alignment with overall business strategy.Collaborate to ensure all cases are efficiently and thoroughly resolved while maintaining both volume and quality service measurement standardsDevelops core job competencies with existing procedures by solving standard problems.Benefits Administration inclusive of providing all levels of staff with explanations of prior plans and impact of mergers/acquisition on plans and benefits.

Managed a team of 16-20 specialists processing approximately 12,000 manageable cases each month which consist of leave of absences, terminations, cobra, and payroll adjustments.Coordinated with capacity planning to ensure new representatives were interviewed, hired, and properly transitioned to operations once training was completed.Completed performance reviews and discussed development plans with each team member. Coached, trained, evaluated and motivated team members to reach organizational and career goals. Designed several group activities to engage team work and foster inclusiveness within the team.Performed administrative functions which include timekeeping, time off scheduling, training, managing disability leaves under FMLA and attendance/lateness record keeping.Assisted on the global migration project team to offshore several HR Products for JPMC. Partnered with new teamleads to provide guidance on day to day activities. Monitored performance of the new team members and provided feedback to teamleads for future development goals. Selected by senior management team to travel to Delaware and India for extended periods for training.

Processed and managed workman's compensation claims, leaves of absence, and terminations in accordance with the standards set forth by each individual state and federal guidelines. Created and distributed appropriate documentation to active and terminating employees relative to their benefits. Organized payroll adjustments for deductions and overpayments to include but not limited to severance, vacation, and final pay. Special Assignments: Performed corrections, audits (leaves of absence and payline cases in PeopleSoft), and HRBP training.