Reginald Harper Email & Phone Number

Houston, Texas Area

• Assist with US, Puerto Rico and Canadian payroll processing, payroll analysis, and resolution of payroll issues.
• Process weekly and bi-weekly on-cycle, off-cycle, and same day payrolls to ensure timely and accurate payment to all associate
• Prepare payroll statistical and operational reports as needed
• Assist with complex transactions
• Research, analyze and resolve problems or questions presented by associates, leadership, and/or other functional area partners using knowledge of entire payroll functions.
• Point of escalation to solve payroll related issues.

Houston, Texas Area

• Make escalated judgment decisions and provide resolution as dictated by Company policies.
• Point of escalation to solve payroll related issues.
• Research, analyze and resolve problems or questions presented by associates or senior leadership using knowledge of entire payroll functions.
• Provide oversight for timely and accurate entry of associate data.
• Audit new hires, terminations, leave of absences and other paperwork for completeness and accuracy. Follow up with appropriate parties.
• Provide information to departmental management for reporting.

Process and manage workman's compensation claims, leaves of absences, and in accordance with the standards set forth by each individual state and federal guidelines.

Responsible for the development, implementation and administration of human resources programs, policies, processes and procedures designed to attract, retain and reward employees globally in alignment with overall business strategy.Collaborate to ensure all cases are efficiently and thoroughly resolved while maintaining both volume and quality service.

Managed a team of 16-20 specialists processing approximately 12,000 manageable cases each month which consist of leave of absences, terminations, cobra, and payroll adjustments.Coordinated with capacity planning to ensure new representatives were interviewed, hired, and properly transitioned to operations once training was completed.Completed performance.

Processed and managed workman's compensation claims, leaves of absence, and terminations in accordance with the standards set forth by each individual state and federal guidelines. Created and distributed appropriate documentation to active and terminating employees relative to their benefits. Organized payroll adjustments for deductions and overpayments.