Deskside Support Tier Ii
CurrentMaintained and repaired desktops, POS systems and applications including providing technical assistance and support to computer systems and software users. Used technical expertise and diagnostic equipment and software, resolved computer-related issues and problems. Lead complex deployment/refresh projects for major corporate and retail environments. Installed, configured, backed up; Servers, routers, switches, printers, PCs.Lead complex infrastructure projects involving replacing existing network infrastructure for life cycle management.