Reginald Smith Email & Phone Number

San Francisco Bay Area

• Managed high volume inbound and outbound calls to accounts and patientsto help assist and troubleshoot Cardiac monitors and other zio products usinga Salesforce ticket system and data base• Responsibility in submitting and amending data for patients in their providersElectronic Health Records• Staying up to date on all current Zio products from monitors, to our webportals for accounts for patient registration and report editing or acquisition aswell as the My Zio App for patients• Reading EKG strips• Tier 3 work in salesforce for My Zio App, providing technical support forsoftware updates, configuration and installation• Check patient insurance coverage and assist with billing inquiries andpayment plans

Antioch, California, United States

-Help families become debt free and financially secure-Service clients for their life insurance needs-Set up in-person or virtual appointments-Go over and input policy information

Fremont, California, United States

• Create measurement points and plans of the complete vehicles to set newquality standards for Model X, Y, S and 3 and updated accordingly whenthere were changes to vehicle design• Managed shipping of Tesla parts for body shops and service centers• Submitted and updated information in Jira to help workflows with metrology,body shop, service centers and estimator team• Assembled and quality checked powertrain drive units for X,S, and 3.• Coordinate and track the tolerances specifications for all measurementrequirements• Ensure the Measurement point data is communicated accurately andefficiently to both internal and external partners• Inventory control analyst for all North America Tesla satellite service centersQuality control specialist and CMM programmerProvide/analyze data and output reports to assist in quality improvement activities-Managed shipping of materials and parts to send to service centers after quality approval-Help root cause analysis using their metrology equipment as well as running part sampling and incoming material checks done daily