• Identify, research, and resolve technical problems (PCs, printers, user access, software applications) with minimal escalation in an efficient manner, recognizing the proper course of action to take.• Physical desk-side support for all computers, phones, and printers across multiple sites.• Configure iVMS security camera software on PCs and assign key fob access.• By means of Active Directory, move PCs into groups and assign user permissions (network printers, folders, and web… Show more • Identify, research, and resolve technical problems (PCs, printers, user access, software applications) with minimal escalation in an efficient manner, recognizing the proper course of action to take.• Physical desk-side support for all computers, phones, and printers across multiple sites.• Configure iVMS security camera software on PCs and assign key fob access.• By means of Active Directory, move PCs into groups and assign user permissions (network printers, folders, and web filter access).• Remote troubleshooting of printers. Via IP address, remotely check print jobs, status of consumables, and settings.• A/V setup for meetings and events, laptops and projectors.• Re-image of PCs – join to the domain, update all apps, install Symantec Endpoint Protections, configure browser content filters, and install classroom software.• Troubleshoot biometrics fingerprint devices.• Backup Server Administrator for tasks such as account changes (terminations, group membership) and server backups. Show less

• Promptly respond to and troubleshoot problems with tech equipment, software, and network connectivity.• Setup, install, and move equipment in computer labs.• Deploy Windows 7 & 10 images on faculty devices, using Dell Kace Symantec Ghost.• Troubleshoot school printers, smart boards, document cameras, and projectors.• Provide basic training to staff on technology used in the school district.

• Monitored an array of heavy volume email boxes, assigned loans to communicators, scheduled notary closings, and scanned/uploaded documents.• Received inbound phone and email requests for website support. Educated notaries in the use of the company’s web based portal, so they may obtain loan documents.• Unlocked and reset user accounts.

• Fielded a wide variety of in a high volume, fast paced call center. Inquiries involved explaining program guidelines, giving payment status, and website support.• Instructed clients on how to use the internet based portal, and unlocked passwords for web users.

• As a liaison between the direct marketing community and service bureaus/mail houses, I ensured the accurate and timely delivery of list orders.• Handled with efficiency, a heavy volume of inbound phone calls for; order status, pricing, list counts, and shipping status.