Reginald Payne Email & Phone Number

East Rancho Dominguez, California, United States

• Supervises three departments responsible for first-level support of workstation systems, including hardware, software, and network troubleshooting, work order data processing and production machine administration.• Develops and maintains system maintenance documentation and ensure efficient operation of factory information systems.• Performs system diagnostics, troubleshoots machine errors, and supports the implementation of maintenance strategies.• Assisted engineers in developing maintenance strategies through Failure Mode and Effects Analysis (FMEA) and Root Cause Analysis (RCA).• Supported technical research and data gathering to identify solutions for equipment reliability and lifecycle management.

East Rancho Dominguez, California, United States

Entrust Datacard System Administrator• Primary site specialist in proprietary card personalization software• Primary system troubleshooting and technical aid for productionEquipment Maintenance Technician• Conducted preventive maintenance and optimization to eliminate recurring asset failures and improve overall equipment effectiveness.• Performed machine repair and troubleshooting in production environments, ensuring minimal downtime and maximum operational efficiency.Key Administrator/Cryptography• Performs encryption and decryption operations for customer Financial Institutions• Coordinates team of 8-12 for Key Management tasks• Led successful yearly Key Administration external PCI audits• Manages Monthly, Quarterly, and Semi-Annual internal Key Administration audit tasks

Long Beach, California, United States

• Tow Dispatch and Insurance Services• Coordinated with local police to assist with highway emergencies