Reginald Hicks Email & Phone Number

Cedar Hill, Texas, United States

Total Wine & More Arlington/Cedar Hill, TX The country’s largest independent retailer of fine wine with over 7,000 employees and total of 210 stores across the U.S.Store Manager | 2015-PresentManage all aspects of day-to-day operations and merchandising execution. Lead team of 35 to 45 employees for successful achievement of targeted objectives while overseeing recruitment, training, and scheduling functions. Identify bestselling items and trends by collaborating with merchandisers. Improve customer experience, loyalty, and awareness through strong community relationships. Develop sales-focused environment to meet and exceed set goals. Guide and mentor team members by participating in product knowledge training. Administer performance management process, including reviews and career development discussions.• $5 million in payroll savings achieved by implementing Location In-Store Applications (LISA) inventory system best practices to create seamless customer shopping experience and increase stocking efficiency.• 30% increase in sales earned through introduction of delivery option to build customer base.• Increased sales 15% by increasing number of minority brands from 20 to more than 100 in collaboration with market management team. • Developed and coached two Assistant Managers to attain Store Manager role.• Hand selected to serve as district shrink captain and train peer Store Managers on best practices to reach established shrink goals.• Led store location to lead company in sweet wine category with 6% sales increase through collaboration with store planning team to develop new department and maximize sales.

Dallas, Tx

*Walgreens Dallas, TXOne of the largest drug store chains in the U.S. that sells prescription and non-prescription drugs and wide assortment of retail products, including health and wellness, beauty, personal care, and consumables.Store Manager/Community Leader | 2005-2015Directed store operations inclusive of opening and closing, monetary control, and employee schedules. Leveraged sales and business expertise to increase store profits. Identified store opportunities by tracking and monitoring financial data, as well as resolving complex issues. Developed and executed strategies to boost sales, control costs, and enhance savings. Planned and conducted loss prevention analyses, activities, and programs. Oversaw receiving, stocking, pricing, returning, and transferring of merchandise while managing stockroom, reducing shrink, and maintaining records. Implemented best practices to reduce inventory budget. Assessed KPIs and coordinated with pharmacy manager to optimize pharmacy performance and sales. Drove overall procedures in compliance with applicable employment laws.• Average of $1 million in annual gross profit earned through entrepreneurial business model.• Enabled store to achieve ranking as one of three best stores in Dallas metro district with gross profit of more than $1 million for two consecutive years.• Increased pharmacy revenue by 30% YOY by hosting local clinics that drove 50% growth in flu shot production.• 12.1% sales increase accomplished through development and execution of best sales policies.• Lowered store shrink from 5.2% to 3.9% by implementing inventory loss prevention measures.• 5% sales revenue increase realized by partnering with ethnic brands to open new market and build customer base.• Coached six Store and Pharmacy Managers to increase in-store profits through routine P&L reviews.• Recognized as number one store in Dallas-Fort Worth metro area for Wellness Tour Healthcare Screenings for three years.

Bachelor Of Science, Criminal Justice/Psychology

Education record