Regina Lowe Email & Phone Number

Louisville, Kentucky

Manage and Oversee Training, Customer Support and Customer Success for Bellwether Software’s BPM product.Software Implementation and Training - Conduct Business assessment for new clients and advise client on how to best utilize the software for their needs. Advise on database setup, importing data, and software interfaces. Conduct training on all modules that the client plans to use.Customer Support - Ensure all support cases are handled effectively and in a timely mannerCustomer Success - Ensure all client accounts are reviewed and outreach is done quarterly at a minimum.Document Control - Ensure all processes and procedures for client implementation, training, customer support and customer success are documented and published.

Louisville Ky

Project Manager for ERP Software Implementation. Company-wide implementation for the corporate office and five plant locations. Conduct process reviews, create training manuals, presentations, agendas, in-class and homework assignments. Schedule and teach training classes for both plant and corporate employees. General Systems Training for new hires and employees who may have switched positionswithin the company. Report Writer Management (Cognos). Manage, create and schedule reports for all locations. Document Control Manager. Ensure department compliant and properly documented in accordance to ISO/TS 16949 (International Quality Management Standard specifically written by the Automotive Industry). Managed financials for the IS Department. Maintain the budget, purchases and invoices.

Louisville Ky

Company-wide accounting support for corporate and six industrial locations with a specific emphasis in general accounting (payables/receivables), accruals, and financial accounting. Member of CMS (EPR Software) implementation team, which included process review, implementation strategy, and software rollout to all locations.