Regina B. Email and Phone Number
Workforce planning and customer success professional with a proven track record in resource management and data-driven strategies that optimize staffing and elevate client satisfaction. Experienced in developing workforce models, enhancing operational processes, and building valuable client relationships. Certified in Scrum, Project Management, and Jira, with advanced skills in Tableau, Salesforce, and workforce management tools to drive continuous improvement and deliver impactful solutions.Areas of Expertise: Client Experience, Operations Supervision, Performance Analysis, Coaching & Training, Workforce Management, Product Adoption, Customer Retention, Relationship Building, Problem-solving, Client Life Cycle, KPIs, LeadershipTechnical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), Google Suite (Gmail, Docs, Sheets, Meet, Drive), Cisco Jabber, Slack, Tableau, Genesys, Salesforce CRM, IEX, Verint
E*Trade From Morgan Stanley
View- Website:
- us.etrade.com
- Employees:
- 3
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Operations Planning AnalystE*Trade From Morgan StanleySuwanee, Ga, Us
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Workforce Planning AnalystE*Trade From Morgan Stanley Sep 2023 - PresentGeorgia, United States●Enhanced staffing strategies through proactive contingency planning, leading to a 15% improvement in service levels.●Collaborated with cross-functional teams to streamline workforce adjustments, reducing response time by 20%.●Improved data accuracy with regular audits, supporting better decision-making and achieving a 30% increase in reporting precision.●Deployed workforce management tools for refined forecasting, resulting in a 25% improvement in accuracy and daily planning efficiency. -
Workforce Management AnalystLincoln Financial Group Mar 2022 - Sep 2023●Led strategic staffing adjustments through workforce trend analysis, reducing overtime costs by 20%.●Refined resource allocation strategies in collaboration with stakeholders, reaching 95% adherence to staffing targets during peak periods.●Upheld service levels by monitoring performance metrics and resolving issues, achieving a 10% improvement in consistency.●Implemented technology-based process improvements, lowering scheduling errors by 30% and enhancing operational efficiency. -
Customer Success ManagerVerizon Wireless World May 2015 - Jul 2021Alpharetta, Georgia, United States●Drove client satisfaction by serving as the main point of contact for high-value accounts, resulting in a 20% boost in client satisfaction and long-term retention.●Created a leadership rotation strategy to manage escalations, maintaining high service levels and reducing team stress.●Generated a 15% revenue increase through strategic account expansion and identifying engagement opportunities.●Swiftly resolved complex client issues by collaborating across departments, reinforcing Verizon’s reputation for excellence.
Regina B. Education Details
Frequently Asked Questions about Regina B.
What company does Regina B. work for?
Regina B. works for E*trade From Morgan Stanley
What is Regina B.'s role at the current company?
Regina B.'s current role is Operations Planning Analyst.
What schools did Regina B. attend?
Regina B. attended Strayer University, Strayer University.
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Regina B, PSM
Psm | Agile | E-Commerceproven Success In Aligning People, Business Processes, And Technology To Drive Operational Efficiency And Performance. Continuous Improvement, Meaningful Impact.Atlanta, Ga
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