Regina P. Email & Phone Number

Lanham, Maryland, United States

Lanham, Maryland

Develop and oversee control systems to ensure that COMAR – Code of Maryland Regulations are being followed by all department members. Collaborate with Case Managers to monitor enforcement of standards and regulations. Investigate process and process outcomes to ensure regulations are being followed. Keep abreast of regulatory developments within and outside of the company as well as evolving best practices in compliance control. Measure quality of service through follow up surveys. Monitor staff's performance through key performance indicators. Prepare reports for senior management. Develop tools and assist administrative staff to perform tasks more efficiently.

Washington D.C. Metro Area

Interpreted for Portuguese language speakers who were limited English proficient (LEP).

São Paulo, São Paulo, Brazil

Foreign Market:I was responsible for structuring the after-sales operations to meet the needs of the foreign market (South America, USA, Japan); among other things I contributed by developing and implementing a CRM database system that was essential for a good relationship with international clients and representatives that ensued the administration of the International Sales by the department I was part of. Domestic Market:Hands on start-to-end administration of purchase orders, including keeping clients informed of delays, negotiation of late fees, constant contact with various departments to ensure order was fulfilled as negotiated .I really enjoyed my job!!