To me, it’s more than delivering customer experience improvements and operational cost reductions. I take great pride in applying my experience in client service operations to build, lead, and develop cross-functional teams to get things done. While using my strong commitment to ensure a company provides superior customer service, I have gained extensive experience in launching programs and strategies that improve performance and productivity for client service operations. The results of my work experience speak to my ability to reduce costs and raise customer satisfaction ratings.Specialties:Strategic Business Planning • Business Startup • Business Turn Arounds • Process ImprovementService Improvement • Operational Improvement • Client Needs Assessment • Client Relationship Management • Process Development • Customer Experience ImprovementI am on LinkedIn to strengthen business relations and make new connections. If you have any questions or would like to discuss my experiences, please contact me at Regina0721@live.com or 704-968-2507.
Listed skills include Crm, Leadership, Management, Vendor Management, and 50 others.