Regina Webb Email & Phone Number

United States

Attending Networking Events Tracking Industry Trends such as Quality.

Greater Chicago Area

Gas Control Specialist, Gas Control CenterOperate, monitor and control natural gas and odorizations to gate stations in the WEC Energy Group’s regulated utility territories utilizing SCADA, Navigate, Google Earth, & GIS software.Forecast, plan and schedule daily supply of natural gas, based on operations, weather, supply, generations, and demand availability.Frequent coordination with Storage, Field Operations, Engineering, Gas Supply and Pipelines on monitoring distribution pressures, regulators, valves, station upgrades and various construction-related projects to prevent gas supply disruptions and positive customer relations.Dispatch and troubleshoot with field personnel regarding pressures, odorizations, control failures, power outages, communication failures and any other loss of supply that affects the system operations.

Greater Chicago Area

Operations Specialist/DispatchDispatch emergency and field work orders in the most efficient manner by utilizing WAM, Advantex, C-first, Navigate and other operational systems.Frequent interaction with outsource call center (iQor) and internal call center (Solution Specialist) and complete routine reports for ICC, DOT & City of Chicago.

Greater Chicago Area

Solutions Specials Plus/Sr. Customer Service AssociateTravel to assist in training new customer service associates (CSAs) to ensure smooth transition from training room to handling live inbound calls.Coach or mentor less experienced CSAs on proper policies and procedure and provide support to the CSAs with questions and concerns to ensure accuracy and customer satisfaction.Receive and resolve corporate complaints and escalate calls by making minor decisions.Monitor and report inaccuracy regarding accounts or customer complaints.Follow up with customers on incomplete service calls to resolve issue in a timely manner.Assist with other departments in on special project in revising and updating all 6 of our company websites and on numerous specials projects to meet business needs.

Greater Chicago Area

Company advocate of billing, service issues, products, features, and resolved customer concerns in a timely manner.Solicited services to new and existing customers and established and developed customer base.

Matteson, Illinois

Answered all incoming calls and transferred customers to the proper department.Processed customer's Bestbuy card applications and transactions for returns and exchanges on merchandise.Mediated customer complaints for service recovery and trained new hires for various duties.

Shortpump,Virginia

Answered incoming calls on suspended accounts.Educated customers on how to avoid being reported to Credit BureauNegotiated payment arrangements And resolved accounts before going to third party collections.