Reham Sayed Email & Phone Number

Egypt

 Participate in Coding, Implementation and Unit test of migration project. Participating in internal acceptance test. Responsible for acceptance test of Strategic project (CSA2VTM) Support TEM Practice Team (VTMP in USA) in the delivery of telecom expense management services (VTM and VSA). Understand all business processes related to Data Integration.

Egypt

•  Vodafone Telecom Management - Incident Manager and Technical Specialist Subject Matter Expert (SME) with the following responsibilities:o Support the definition of business processeso Determine and support the.
• Responsible of delivering an overlay monitoring and reporting of MNC accounts in-country (ITIL Service Delivery) in terms of RFP implementation, transformation and migration to the MNC Account teams.
• Provide support to sales teams in the management and coordination of service requests, service improvement plans and other non-customer interfacing activities.
• To provide first line technical support for VGE customers across the Vodafone footprint globally to VGE products and solutions related issues on 24/7 technical Service Desk basis within agreed SLAs.
• The team serves as a Single Point of Contact to meet the technical communications needs of the MNCs, local OPCOs (OPCO: Operating Company), Partners, Affiliates, 2nd level providers and vendors. Show less

Egypt

• A VGE 24/7 technical Service Desk working as a first line technical support for VGE customers across the Vodafone footprint to VGE products & solutions related issues.
• Serve as a Single Point of Contact ("SPOC") to meet the technical communications needs of the MNC’s, Local OpCo’s and 2nd Level Providers.
• A central point of contact between parties on a day-to-day basis.
• The Technical Service Desk is designed to simplify service delivery by providing a single point of… Show more A VGE 24/7 technical Service Desk working as a first line technical support for VGE customers across the.
• The Technical Service Desk is designed to simplify service delivery by providing a single point of contact for the MNC helpdesk(s) or defined MNC administrators, to resolve issues involving more than one country (i.e..
• When an incident or problem is unresolved, the Service Desk may at times be required to co-ordinate parties via teleconference to resolve.

Egypt

• Acting as a front line interface with customers of Vodafone world wide (offshore) to facilitate and provide a Vodafone global customer service standard.
• Managing client relation ship (Complaints, Inquiries…etc.)
• Researching and resolving escalated calls; analyzing problems.
• Working as a part of a team to ensure offering world customer service at all times.
• Setting and creating goals and targets to any future plans.
• Handling tasks – bulling statistics sheets with… Show more

Egypt

• Technical Support; Customer Services & Operation.
• Monitoring and troubleshooting Technical issues.
• Handling escalated cases with UK Customer.

Egypt

• Assembles consumer rating reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.
• Updates competitor database by inputting data from field sales; compiling, consolidating, formatting, and summarizing information, graphs, and presentations; distributing reports.
• Publishes pricing schedules by verifying freight rates, charges, and allowances.
• Supports sales presentations by assembling quotations, proposals, videos, slide shows… Show more
• Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and product capability booklets; compiling account and competitor analyses.
• Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.