Reham Sayed Email & Phone Number

Egypt

 Participate in Coding, Implementation and Unit test of migration project. Participating in internal acceptance test. Responsible for acceptance test of Strategic project (CSA2VTM) Support TEM Practice Team (VTMP in USA) in the delivery of telecom expense management services (VTM and VSA). Understand all business processes related to Data Integration & Analytics and support business community. Manage, analyze and integrate the flow of fixed and mobile electronic… Show more  Participate in Coding, Implementation and Unit test of migration project. Participating in internal acceptance test. Responsible for acceptance test of Strategic project (CSA2VTM) Support TEM Practice Team (VTMP in USA) in the delivery of telecom expense management services (VTM and VSA). Understand all business processes related to Data Integration & Analytics and support business community. Manage, analyze and integrate the flow of fixed and mobile electronic carrier data from multiple sources. Check data for integrity and consistency using pre-defined quality control checks. Escalate issues to appropriate groups and submitting requests for new client orders. Track the receipt of data on a consistent and regular basis using available tools. Maintain a large inventory of telecommunications electronic invoice ETL processes (Extract, Transform and Load). Communicates with development teams to work through changes in file and/or data layouts. Interfaces with Project Management teams in support of new client implementations. Proactively identifies process / efficiency improvements and presents proactive solutions to problems. Interact with multiple departments; provide commitment dates, and status updates. Show less

Egypt

 Vodafone Telecom Management - Incident Manager and Technical Specialist Subject Matter Expert (SME) with the following responsibilities:o Support the definition of business processeso Determine and support the implementation of a business policy, generally by providing the following:o the contents for the business rules that enforce the policy;o the process contexts in which the rules are applied.o Oversee the execution of that policy via business rules… Show more  Vodafone Telecom Management - Incident Manager and Technical Specialist Subject Matter Expert (SME) with the following responsibilities:o Support the definition of business processeso Determine and support the implementation of a business policy, generally by providing the following:o the contents for the business rules that enforce the policy;o the process contexts in which the rules are applied.o Oversee the execution of that policy via business rules applied. Such oversight includes confirming that the implemented rules fully and faithfully correspond to the intended policy.o Once Rule Writers have created the first set of rules, the SME reviews the rules, and the rule flow to give feedbacks on the logic and pattern used.o Review the results of testing and simulationo Manage business vocabularyo Resolve business issues relating to business rule execution.o Be accountable for the quality of the business ruleo Approve major changes to business ruleo In term of skill and competencies, the Subject matter Expert has a strong business knowledge and experience, some management skill, effective communication, leadership, decision making skills. Job Rules and Responsibilities:• Responsible of delivering an overlay monitoring and reporting of MNC accounts in-country (ITIL Service Delivery) in terms of RFP implementation, transformation and migration to the MNC Account teams.• Provide support to sales teams in the management and coordination of service requests, service improvement plans and other non-customer interfacing activities.• To provide first line technical support for VGE customers across the Vodafone footprint globally to VGE products and solutions related issues on 24/7 technical Service Desk basis within agreed SLAs.• The team serves as a Single Point of Contact to meet the technical communications needs of the MNCs, local OPCOs (OPCO: Operating Company), Partners, Affiliates, 2nd level providers and vendors. Show less

Egypt

A VGE 24/7 technical Service Desk working as a first line technical support for VGE customers across the Vodafone footprint to VGE products & solutions related issues. • Serve as a Single Point of Contact ("SPOC") to meet the technical communications needs of the MNC’s, Local OpCo’s and 2nd Level Providers. • A central point of contact between parties on a day-to-day basis. • The Technical Service Desk is designed to simplify service delivery by providing a single point of… Show more A VGE 24/7 technical Service Desk working as a first line technical support for VGE customers across the Vodafone footprint to VGE products & solutions related issues. • Serve as a Single Point of Contact ("SPOC") to meet the technical communications needs of the MNC’s, Local OpCo’s and 2nd Level Providers. • A central point of contact between parties on a day-to-day basis. • The Technical Service Desk is designed to simplify service delivery by providing a single point of contact for the MNC helpdesk(s) or defined MNC administrators, to resolve issues involving more than one country (i.e. helpdesk to helpdesk). • When an incident or problem is unresolved, the Service Desk may at times be required to co-ordinate parties via teleconference to resolve. • Also a focal point for reporting Incidents and for MNC’s making Service Requests.• The Service Desk must handle both incidents and service requests (this includes set up of the solutions), as well as providing an interface to users for other Service activities including: 1. Problem Management 2. Configuration Management 3. Change Management 4. Release Management 5. IT Service Continuity Management Show less

Egypt

• Acting as a front line interface with customers of Vodafone world wide (offshore) to facilitate and provide a Vodafone global customer service standard.• Managing client relation ship (Complaints, Inquiries…etc.) • Researching and resolving escalated calls; analyzing problems.• Working as a part of a team to ensure offering world customer service at all times.• Setting and creating goals and targets to any future plans. • Handling tasks – bulling statistics sheets with… Show more • Acting as a front line interface with customers of Vodafone world wide (offshore) to facilitate and provide a Vodafone global customer service standard.• Managing client relation ship (Complaints, Inquiries…etc.) • Researching and resolving escalated calls; analyzing problems.• Working as a part of a team to ensure offering world customer service at all times.• Setting and creating goals and targets to any future plans. • Handling tasks – bulling statistics sheets with the performance.• Meeting service level in handling all transactions measuring though productivity reports.• Monitoring & Supervising customer care representatives during shifts.• Delegated supervisor since 2008.• Establishing & Building customer Database.• Monitoring daily call center operations; adjusting systems and staffing.• Selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.• Communicating job expectations; planning, monitoring, and appraising job contributions; recommending compensation actions; adhering to policies and procedures.• Promoting & upselling company’s products and services. Show less

Egypt

• Technical Support; Customer Services & Operation.• Monitoring and troubleshooting Technical issues .• Handling escalated cases with UK Customer.

Egypt

• Assembles consumer rating reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.• Updates competitor database by inputting data from field sales; compiling, consolidating, formatting, and summarizing information, graphs, and presentations; distributing reports.• Publishes pricing schedules by verifying freight rates, charges, and allowances.• Supports sales presentations by assembling quotations, proposals, videos, slide shows… Show more • Assembles consumer rating reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.• Updates competitor database by inputting data from field sales; compiling, consolidating, formatting, and summarizing information, graphs, and presentations; distributing reports.• Publishes pricing schedules by verifying freight rates, charges, and allowances.• Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and product capability booklets; compiling account and competitor analyses.• Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.• Maintains marketing library by checking and replenishing inventory.• Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends.• Updates job knowledge by participating in educational opportunities.• Accomplishes marketing and organization mission by completing related results as needed. Show less