Member of an Emirates Boe team, overseeing intricate logistics of both Domestic and international shipments,ensuring seamless import and export.Certified to grant clearance through the GCC for the shipments arriving and departing the country.Facilitating the grant of clearance swiftly for critical and expediated AOG shipments. Close collaboration with our customer service team, ensuring all transit procedures for mainland and free zone shipments are diligently followed through.Conducting operational responsibilities such as customs documentation, forming compliancy reports on shipment and proper valuation of goods.Overseeing the planning, scheduling, and quality inspections of the work performed by the logistics team. Handling B2B & B2C customers and their import/export clearance. Resolving customer complaints quickly and efficiently. Assigning tasks, training, and developing large teams. Working as a floater with experience in Dubai, Sharjah, and Hamriah customs and the Jabel Ali process. Having knowledge of different types of permits required for importing or exporting shipments.

Efficiently manage Calogi operations for seamless customer experiencesCreate and maintain customer profiles and manage job allocationGenerate accurate Performa Invoices for streamlined paymentsMaintain detailed Excel records for comprehensive job trackingStrategically plan air freight shipments from multiple locationsMonitor and update shipment statuses for salespersons and clientsCommunicate shipping updates via email to suppliers, carriers, and clientsOptimize cost-effective procedures and routes for shipmentsProvide detailed flight reports for financial updatesUtilize Microsoft Word and Excel proficiently for operationsEnsure proactive and diligent customer follow-ups for satisfactionCoordinate shipment collections at customers' designated pointsCultivate and nurture relationships with carriers and clientsActively troubleshoot and resolve customer and carrier issuesOffer shipment quotes and facilitate setups according to client needs

As an Operations Executive, I excel in optimizing processes and leading teams to achieve operational excellence. My responsibilities encompass driving process efficiency through analysis and refinement, fostering a collaborative environment, and ensuring compliance with regulatory standards. I contribute to strategic planning initiatives, monitor performance metrics, and prioritize client satisfaction through robust relationship management. My expertise lies in streamlining operations and achieving organizational goals through innovative solutions and effective team leadership.

MOFAIC Attestation.•Successfully facilitated the efficient and timely clearance of goods through customs by accurately preparing and submitting all necessary documentation on Dubai Trade Web Portal.• Effectively communicated with clients, customs officials, and freight forwarders to ensure seamless coordination and compliance with customs regulations.• Demonstrated strong problem-solving skills by resolving customs-related issues and discrepancies, minimizing delays and optimizing supply chain operations.•Proactively researched and stayed updated on changes in customs laws and regulations, ensuring full compliance and mitigating potential risks for clients.• DHL Application User: DCC, DCE, GIA and Sherlock.Customer Service (inbound/outbound calling, emailing, solving queries via email and phone calls.

Handling import and export processes for air and land shipments. Preparing legal documents necessary for customs clearance of cargo shipped. Booking air and land carriers for import and export according to sensitivity and urgency of materials. Manage and resolve all customer queries over calls and emails. Coordinating with authorized agents for picking and delivering shipments to clients. Making gate passes for the shipment to enter/exit. Entered and maintained complete and accurate information on the shipment.