Rehan Sayed Email & Phone Number

Pune, Maharashtra, India

• In my role as Operations Team Lead, my first and foremost objective is to maintain an inviting environmentthat will enable the team to function at a high level. This entails recruiting individuals whose skills align.
• I oversee operations by managing… Show more In my role as Operations Team Lead, my first and foremost objective is to maintain an inviting environmentthat will enable the team to function at a high level. This entails.
• I oversee operations by managing assignments, attendance, and performance evaluations while proactivelytracking key metrics to drive efficiency.
• I address the issues that arise within the team and process, by analyzing problems, proposing solutions, andmaking decisions to overcome challenges and obstacles.
• Collate and analyze the data to generate reports related to operations performance, quality, and improvementareas. Later, present the reports for insights to the stakeholders and management for decision-making.
• Training the new hires on the client specific projects and making them aware of the SOPs followed at eachlevel, thus making them compliant of the legal regulations and client standards.

Pune, Maharashtra, India

• The primary job was collecting, organizing, and managing records essential for legal proceedings, insurance claims,and medical research.
• Contacted various institutions, such as medical facilities (hospitals & clinics), government agencies, insurancecompanies, or law firms, to request required records and documents.
• Ensured compliance with the law and the HIPAA, while handling the PHI which included sensitive or confidentialinformation.
• Reviewed the records to ensure… Show more
• Reviewed the records to ensure they were complete, accurate, and relevant to the case, thus keeping a check ofquality.
• Trained new agents that were hired to the team on end-to-end records retrieval and litigation support. Show less

Mumbai, Maharashtra, India

• Monitored various online platforms (all social media, review sites, forums, etc.) to track mentions, comments,and reviews related to the client.
• Responded to comments, reviews, and inquiries in a timely and professional manner. This involved addressingboth positive and negative feedback, to resolve issues and maintain a positive image.
• Managed content by writing blog posts, creating social media content, or collaborating with the influencers.
• Monitored the online presence… Show more Monitored various online platforms (all social media, review sites, forums, etc.) to track mentions, comments,and reviews related to the client.
• Monitored the online presence of the competitor to understand market strategies, and analyzed data collectedto understand trends, sentiment, and areas that require attention. Had to stay updated with the latest.
• Generated reports to showcase the online reputation status and suggested strategies for improvement. Show less

Pune, Maharashtra, India

• Took care of all customer queries, complaints, and concerns that came in via phone, chat, and emails.
• Resolved customer complaints, concerns, or issues effectively and e ciently. This involves troubleshooting,coordinating with other departments, or escalating issues when necessary.
• Offered detailed information about products or services, including their features, specifications, and usageguidelines.
• Assisted customers with placing orders, and processing returns… Show more Took care of all customer queries, complaints, and concerns that came in via phone, chat, and emails.
• Assisted customers with placing orders, and processing returns, exchanges, or refunds according to companypolicies.
• Ensuring a professional and empathetic approach in all interactions, even in challenging situations, tomaintain positive customer relationships. Show less