• Excelled in Customer service, exceeding expectations, internally and externally. • Ensured that LGAQ led the way in delivering excellence in all interactions, by identifying opportunities to connect members with LGAQ experts, products, services, tools, and resources • Provided internal stakeholders with shared service administration effectively and efficiently • Joined the Business Support Group at LGAQ intending to streamline business processes, cross skill to enable flex into other roles during leave

• Ensured all staff gave great customer service while adhering to the regulatory guidelines and customer management. • Provided general advice around superannuation to members and initiated additional advice referrals when needed. • Identified reporting issues and collaboratively worked to fix any process issues. • Tailored solutions to fit individual customer needs• Maintained a high level of satisfaction in our customer base, which is reported through NPS surveys. • Handled customer complaints and lodging of insurance claims and updates. • Reinforced workplace health and safety as an active fire warden.

• Developed skills and knowledge of the Superannuation Industry over 2 years in the contact centre• Moved to processing member requests• Processed tax deductions, advice, fees, and any other member requests.• Explained products and general advice on products to members.• Excelled in face to face customer service• Adhered to all policies, procedures, and regulatory guidelines. Identifying, reporting, and collaboratively working to fix any process issues. • Focused on understanding each customer’s individual needs and tailoring a solution. • Grew and satisfied our customer base, Identified through NPS surveys

• Oversaw short-term loan applications online.• Achieved outstanding customer service results over the phone and via online channels.• Assessed and completed loan applications in line with responsible lending guidelines.• Educated clients on loan and financial service products offered• Followed up on any outstanding loan requirements or repayment declines. • Adhered to all policies, procedures, and responsible lending guidelines.

• Sustained a next-level difference in sales and service. • Developed strong business relationships with existing clients. • Advised product and service-based solutions to client needs through the sale of additional services or service upgrades. • Resolved any client complaints