Reilly Comstock Email & Phone Number

Carter Lake, Iowa, United States

- Respond to credit disputes and update credit reports by utilizing the e-OSCAR software.- Participate in ongoing development opportunities to learn best practices for effective reporting.- Manage a diverse portfolio of delinquent accounts, prioritizing high-value cases while still addressing smaller balances efficiently through consistent follow-up and negotiation. - Maintain accurate records of customer accounts, payments and payment plans while processing payments and applying to customer balances.- Use skip tracing and other techniques to locate debtors.

- Work independently with customers over the phone to answer questions regarding theirfinancial accounts (billing, payments, account maintenance, online banking assistance,listening to customers’ concerns, etc.)- Identify customers need and move them toward the appropriate action using knowledgeand experience.- Monitor reactions and check for understanding when working with customers andco-workers.

Carter Lake, Iowa, United States

- Operated underwriting software (eBao) and processed new business applications.- Collected, reviewed and analyzed an applicant’s relevant history and records. - Determined the level of risk for insuring and evaluated software-based recommendations. - Decided whether or not to offer insurance and determined coverage and premiums. - Reviewed and processed change requests on in force policies (carrier changes, adding or removing drivers, updating COI, producing state specific cab card)- Sent financial requests to our accounting team (fee changes, refunds, credits) - Customer cancellation requests and processing - Entered coverage confirmation into tracking software (Lease Complete)- Resolved conflicts and negotiated mutually beneficial agreements between parties.

Carter Lake, Iowa, United States

- Contacted customers regarding insurance renewals, rewrites, cancellations, DOT changes, etc. - Requested and processed renewal certificates and endorsements needed from insurance agents, motor carriers and customers. - Maintained urgent follow-up and follow-through for revisions and endorsements. - Responded to customer calls to resolve issues and answered questions and spent time with customers, verbally reviewing and explaining documents for client comprehension and educated customer on insurance requirements and coverage options. - Notated all conversations with the customer and maintained adequate supporting documentation by operating the leasing software (Lease Complete)- Used asset location tools (GoldStar, CalAmp, Advantage) to confirm the whereabouts of each truck and diligently monitor each situation if proper insurance is not on file. - Communicated with internal partners regarding insurance issues that could lead to negative exposure for the company. - Provided aid to fellow departments in obtaining information from customers.

Council Bluffs, Ia

Kept reception area clean and neat to give visitors positive first impression. Created and updated physical records and digital files to maintain current, accurate and compliant documentation. Maintained fully functional office equipment and well-organized supplies to enhance team productivity. Answered telephone calls to field inquiries from clients seeking information, and ask open-ended questions to transfer callers to appropriate department or staff member. Carefully wrote down all phone messages and relayed to appropriate personnel within 3 minutes of each call. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. Aggregated and prepared documentation and reports for filing. Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. Collected, sorted, distributed and sent mail and packages.

Council Bluffs, Ia

Restocked, arranged and organized merchandise in front lanes to drive product sales. Processed cash, check, credit and debit card purchases or refunds. Resolved issues with POS systems, card readers and receipt printers to prevent customer delays. Provided sales and customer service assistance to walk-in traffic. Cleaned floors regularly and used proper signs to warn customers of slippery surfaces. Kept close eye on store areas to maintain strong security presence and prevent financial losses or other criminal activities. Helped customers join reward programs to promote loyalty, satisfaction and sales numbers. Interacted positively with regular customers to build rapport, learn desires and remember names. Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change. Maintained organized, presentable merchandise to drive continuous sales. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Provided pricing information to customers regarding specific products. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Responded to telephone and in-person requests for information.

Council Bluffs, Iowa

Maintained effective schedule balance between rest periods, active play and instruction. Enforced rules and managed behavior through developmentally appropriate discipline. Kept all areas neat, clean and properly sanitized. Developed lessons and activities to promote children's physical and emotional development. Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions. Managed safety and security of all children under care, and monitored entrances and exits to prevent children from wandering outside key areas. Cared to 100+ children at once, ranging in age from 4 to 12. Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate. Managed safety and security of all children under care. Prepared group activities and lesson activities to enhance socialization, communication, and problem-solving skills for children. Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs. Taught children to organize toys, wash hands and follow instructions leading by example.

Council Bluffs, Iowa

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Restocked, arranged and organized merchandise in front lanes to drive product sales. Checked prices for customers and processed items sold by scanning barcodes. Processed POS transactions, including checks, cash and credit purchases or refunds. Answered questions about store policies and concerns to support positive customer experiences. Maintained clean and neat equipment, restrooms and other store areas with proactive attention to requirements. Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change. Resolved issues with POS systems, card readers and receipt printers to prevent customer delays. Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers. Kept close eye on store areas to maintain strong security presence and prevent financial losses or other criminal activities.

Council Bluffs, Ia

Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Engaged with customers to effectively build rapport and lasting relationships. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Trained and developed new sales team associates in products, selling techniques and company procedures. Prepared merchandise for sales floor by pricing or tagging. Cleaned floors regularly and used proper signs to warn customers of slippery surfaces. Used POS system to enter orders, process payments or refunds, and issue receipts.

Fremont, Ne

Organized racks and shelves to maintain store visual appeal. Trained new sales team associates in products, selling techniques and company procedures. Applied security and loss prevention training toward recognizing risks and reducing store theft. Prepared merchandise for sales floor by pricing or tagging. Used POS system to process payments or refunds, and issue receipts. Engaged with customers to build rapport and lasting relationships.

High School Diploma, General Studies

Education record