• Receive all internal event requests and oversees the execution of the event• Support Food & Beverage events in the outlets with planning, registration, and execution• Support TLN Marketing events in the outlets, venues & off-premise with planning, registration, & execution• Use Delphi to create & distribute various reports and banquet event orders • Use social tables to create diagrams for events • Manage all internal meetings & events • Assist Director of Events and Director of Sales & Marketing with special requests & projects • Print welcome cards for VIP sales guests, inputs amenity orders • Attend banquet event order meetings and take meeting minutes and distributes to team • Create menus & items in Delphi and keeps everything up to date each season • Complete tasks and projects delegated by your managers and assist other departments as business volumes and staff levels demand

• Update the master banquet event order binder and ensure all information is distributed to related personnel daily• Facilitate an average of 5 contract turnover processes each week between client, accounting department, & eventmanager ensuring all materials have been accounted for with extreme attention to detail• Compile event billing recaps for the event manager, client and accounting following each event• Prepare materials for the weekly banquet event order meeting and attend to take notes and distribute changes to team• Answer phones and field incoming sales inquiries with 5-star standards and a positive attitude• Utilize Delphi to create & distribute 10 different reports each week and banquet event orders daily• Collaborate with Chefs to create event menus & items in Delphi each season• Welcome VIP guests by writing welcome cards and arranging & inputting sales amenity orders

• Market a booking platform for luxury hotel suites across the country in a convenient and user-friendly platform• Curate and build out brand image & identity from the ground up to drive the niche experience-based branding• Update and maintain three social media platforms with partial content creation to increase brand awareness • Develop infrastructure with the CEO: business plan, wireframe, website functions, promotion efforts, and media kit

• Coordinate the reservation process for over 850 student organizations and university departments across campus• Process 260 event request monthly and over 2,800 yearly in addition to inquiries over email, phone, and in-person• Communicate with 64 campus Facility Managers to ensure details of events are arranged as the client specified • Ensure all legal forms such as certificates of insurance or open burn permits are complete and submitted by deadline• Serve as a mentor to the frontline students by being a resource, guide, and trouble-shooter when needed• Promoted to lead student in August 2021 from a frontline student who oversees the scheduling of equipment to over 100 student and classroom spaces

• Oversaw reservations and scheduling of Student Engagement and Campus Life managed spaces and equipment, including over 100 student and classroom spaces• Served as a customer service representative on behalf of the university to faculty, staff and students

• Ensured all 63 new members were ready for initiation by leading 10 education sessions over a 12-week period• Verified that member dues were paid, and all necessary documentation was submitted by the deadline

• Developed, implemented, and supervised events to promote and enhance the feeling of sisterhood among members of the chapter • Coordinated events such as: Super Bowl watch party, merchandise market, Bachelor watch parties each Monday, a dress swap, virtual talent show, and a virtual cooking show

• Provided a pleasurable and unique experience for guests by understanding the fundamental importance of detail-oriented scheduling, prioritizing tasks, and anticipating guest requests • Trained 15 new employees on policies, procedures, and standards to maintain the highest level of customer service • Began a hostess and practiced diligent work ethic yielding two promotions, twice in three years, to waitressing

• Constructed a 1,000-row content library spreadsheet that organized and stores all education & training materials • Created and maintained medical education databases while ensuring high levels of data availability and integrity• Performed data entry and reconciliation while tracking information for various programs and initiatives

• Solicited relevant publics on behalf of the university by making over 35 calls a shift to establish an open line of communication between Virginia Tech and its supporters• Spoke to alumni and parents to build rapport, update demographic information, and acquire gifts for the Hokie Family Annual Fund