Reinaldo Alvarez Email & Phone Number

Houston, Texas, United States

Responsible for managing the Physical Properties and USON Field Service team, providing excellent service support to our customers for Physical Properties/USON product lines, and growing Service business in Americas.

Guaynabo, Puerto Rico

Responsible for establishing a 24/7/365 specialized regional service engineer team,performance management, relationship building, and overseeing the day-to-day of multipleprojects. Followed quality service standards and compliance with procedures, regulations, EHSrequirements and safety rules. Prepared monthly, quarterly and annual forecasts for projectdelivery and resources utilization. Worked with internal customers, partners, and distributors toaddress any issue or concern and resolve it with success to ensure service excellence and theprofit margins for each project. Supported Diversity, Equity & Inclusion (DEI) initiatives topromote the Company’s culture.• Managed and motivated up to 8 field service engineers and one training coordinatoracross the Caribbean Region, working in a dynamic environment, andexceeding regional revenue & profitability goals.• Obtained the highest score as a Manager within my Region during the GlobalSurvey as per my team evaluation (100%).• Identified clients’ knowledge / skills gaps to coordinate and promote trainings whilealso exceeding training revenue goals.• Built a new Field Service Engineer team. Led the career development plan toincrease their industry expertise, customer service capabilities, and analyticalnature (hard and soft skills) to increase client satisfaction and reduce employeeturnover. 75% stayed with the company for over five years.• Served as liaison between the Sales, Distributors and Service Teams to help identifyopportunities to generate new leads for sales. Participated as a Subject MatterExpert (SME) in the presale and proposal preparation.

Guaynabo, Puerto Rico, Puerto Rico

Accountable for planning, managing, and delivering support and troubleshooting services aligned to the customer’s IT business goals as well as increasing software subscription consumption for Office 365 & Azure while earning customer trust, loyalty and retention.Increased the main account monthly consumption of Azure from $2K to $31K.• Led product innovation by identifying and understanding customer needs and presenting new product capabilities.• Organized and coordinated trainings to assist clients in leveraging their usage of available Microsoft products and tools.• Coordinated with worldwide support teams to conduct a root cause analysis to mitigate losses and to increase clients’ IT security after cyberattacks or security breaches.

San Juan, Puerto Rico

Engaged with top management to drive strategies and implement new processes and improve existing ones. Analyzed and assessed functional and organizational activities. Mapped processes to holistically examine business flow and identify improvement opportunities. Developed KPI metrics derived from raw company data to track improvements in organizational efficiency.• Developed solutions for Human Resources (HR) and Finance Departments to improve internal processes, such as the transition and Implementation of SAP from Excel spreadsheets to track monthly multi-millionaire transactions.• Ensured the accuracy of 99% of all Master Data for HR and Finance Departments for 19 countries across the Caribbean and Latin American (Latam).

Juncos, Puerto Rico

Presented new design and operational guidelines to boost manpower utilization for the Formulation, Filling, Inspection and Packaging processes.• Led full project lifecycle efforts, providing leadership from design phase, through quality assurance testing to final production.• Maximized the use of internal resources being able to switch the exceeding resources in other company processes.

San Juan, Pr

Gathered data from multiple sources to research educational indicators, analyzed key metrics and tracked student trends, to simplify the scoring and reporting processes.• Improved the Scoring and Reporting Department processes, decreasing the cycle time by 84% from 12 to two business days applying Lean Six Sigma methodology (DMAIC) while boosting accuracy of reports.

Puerto Rico

• Work in cross-functional with corporate departments (Finance, Sales and Merchandising).• Communicate overall status to executive management.• Coordinate activities for category product demonstrations, new programs, and promotions.• Contribute to the management of key financial metrics.• Process special orders or requests.• Manage and resolve remedy tickets, store calls, and membership’s requests.• Complete work assignments and priorities in the merchandising area.• Constant communication with suppliers and maintaining good relations.• Creation and interpretation of different daily reports.

Puerto Rico

• Forecast item sales.• Manage item- level inventory.• Maintain assigned categories and products in-stock.• Identify inventory problems by utilizing reports.• Maintain good relations and constant communication with suppliers and executive managers.• Project Champion for the Container Status Report.• Project Champion for the Truck Load Sales.• Continuous Improvement of inventory and logistic processes.• Cross Functional relations with the Logistics, Finance and Sales Departments in order to meet requirements and exceed expectations.• Prepare presentations to communicate business improvements and recommend business solutions to the executive management.• Plans creation and schedule compliance.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Science - Bs, Industrial Engineering

Bachelor Of Science - Bs, Industrial Engineering

Bachelor Of Science - Bs, Industrial Engineering

Bachelor Of Science - Bs, Industrial Engineering