Rebecca Majors Email & Phone Number

Exercised exemplary customer service skills and a highly detailed work ethic in the development and implementation of job-specific procedures and training of remote employees. Ensured streamlined operations for brands and retailers across all phases of partnership programs and attended to a broad range of customer inquiries with haste and professionalism..

✔ Contributed to creation and implementation of a detailed training system for new hires.✔ Provided an exceptional customer experience for each new and existing patient across all clinics.✔ Worked with insurance companies to verify benefits and completed calculations per coverage guidelines, aptly maintaining organized insurance data as well as.

✔ Provided hands-on training for new technicians and achieved Perfect Attendance Award for two consecutive years as well as the prestigious Excellence in Customer Service award.

✔ Developed and implemented training procedures for the Key Account position and onboarded new employees on all processes and systems, personally writing all steps and functions pertinent to the position.✔ Established CRM expertise and assisted in associated company-wide training efforts and testing projects.

Bachelor'S Degree, Health Information Management

Associate Of Arts And Sciences - Aas, Healthcare Administration