Rebecca Majors Email & Phone Number

Exercised exemplary customer service skills and a highly detailed work ethic in the development and implementation of job-specific procedures and training of remote employees. Ensured streamlined operations for brands and retailers across all phases of partnership programs and attended to a broad range of customer inquiries with haste and professionalism. Assigned tasks for onboarding employees and served as mentor on relevant processes to increase speed to competency. Managed post new-hire… Show more Exercised exemplary customer service skills and a highly detailed work ethic in the development and implementation of job-specific procedures and training of remote employees. Ensured streamlined operations for brands and retailers across all phases of partnership programs and attended to a broad range of customer inquiries with haste and professionalism. Assigned tasks for onboarding employees and served as mentor on relevant processes to increase speed to competency. Managed post new-hire training via TalentLMS and enhanced the experiences of both the customer and the operations team through Slack and Zendesk Macro. Collaborated with mentors across varying lines of business and provided applicable feedback to the training department. Maintained spreadsheets, reports, and order details.✔ Promoted within the first year of tenure and effectively identified patterns with order issues which other team members overlooked, achieving timely resolution by assigning teams to each item of concern.✔ Maintained adaptability to the needs of the business by stepping into SME role to support advisors while on calls.✔ Facilitated training procedures for new hires based overseas and wrote step-driven job aids. Show less

✔ Contributed to creation and implementation of a detailed training system for new hires.✔ Provided an exceptional customer experience for each new and existing patient across all clinics.✔ Worked with insurance companies to verify benefits and completed calculations per coverage guidelines, aptly maintaining organized insurance data as well as sales/service invoices.✔ Received inbound calls via a marketing line and successfully converted callers to new patient… Show more ✔ Contributed to creation and implementation of a detailed training system for new hires.✔ Provided an exceptional customer experience for each new and existing patient across all clinics.✔ Worked with insurance companies to verify benefits and completed calculations per coverage guidelines, aptly maintaining organized insurance data as well as sales/service invoices.✔ Received inbound calls via a marketing line and successfully converted callers to new patient appointments.✔ Coordinated the distribution of marketing materials for new patients and established contact with outdated patient accounts to schedule a new test and upgrade their hearing technology. Show less

✔ Provided hands-on training for new technicians and achieved Perfect Attendance Award for two consecutive years as well as the prestigious Excellence in Customer Service award.

✔ Developed and implemented training procedures for the Key Account position and onboarded new employees on all processes and systems, personally writing all steps and functions pertinent to the position.✔ Established CRM expertise and assisted in associated company-wide training efforts and testing projects.

Bachelor'S Degree, Health Information Management

Associate Of Arts And Sciences - Aas, Healthcare Administration