Rema Khalil Email & Phone Number

Dubai, United Arab Emirates

Abu Dhabi, United Arab Emirates

As Leasing and Operations Manager, I oversee and direct the daily activities of the department, made up of the leasing, listing and property management teams, in achieving the goals set by the senior management.• Administer all leasing and listing related activities from inception to close; including showing, negotiating, documentation, co-ordination and administration for the various aspects of the leasing and listing processes.• Build the leasing, listing and property management teams' relations in terms of performance, accountability, quality assurance and customer service in line with PSI policies and procedures• Organize, direct and manage the department activities to achieve agreed revenue targets• Oversee operations, maintain tenant relations, negotiate renewals, monitor financial performance of real estate revenues and costs and recommend potential improvements• Establish and build long term effective positive and professional working relationships with corporate clients including new projects acquisition and vendor relations• Understand the product and market (apartment, property, neighborhood, demographics) to better serve clients• Make all efforts to keep up to date with market trends, upcoming property developments, and average prices of various areas along with maintaining appropriate records in the master key & CRM systems• Coordinate with other department to ensure that daily listing inventory, especially hot deals are published; check for accuracy of the provided information and unite corporate strategic plans and execution• Represent the corporate department views and needs in the ongoing development of overall company policy and contribute to the preparation of the annual departmental budget and plan.• Establish and maintain a comprehensive reporting system for the department and ensure that frequent and accurate reports are made to the CEO

Saadiyat Island, Abu Dhabi, United Arab Emirates

• Oversee the day to day operations of the Groups, Events and Banquet Operations departments.• Preparing and executing the Sales and Marketing Strategy.• Identify opportunities and facilitate development of every revenue generating potential; monitor complaints and ensure proper and speedy action is taken.• Develop banquet menus pricing and revenue minimums.• Participate in daily business review meeting, sales meetings and management meetings.• Prepare, implement and compile data for yearly Groups & Banquet budgets, strategic sales plan, annual goals, forecasts and other reports as directed/required.• Recruit, direct, manage, train and counsel sales and operations staff.Major Achievements:• Increased average cheque by 4.5% in year 1, 7% in year 2 and 4% in year 3• Exceeded overall revenue budget by 6% in year 1, 8% in year 2 and 8% in year 3• Increased overall Guest Satisfaction by 4% in year 1, 6% in year 2 and 6.5% in year 3

Abu Dhabi

• Prepare, implement and compile data for yearly Groups & Banquet budgets, strategic sales plan, annual goals, forecasts and other reports as directed/required.• Administration of all convention, incentive and meetings business with close liaison with client, Rooms Division and Sales Department.• Effectively manage the Opera sales management system in order to optimize and exceed the catering sales goals and accountabilities established, and at the same time, track and review performance of each account.• Identify opportunities and facilitate development of every revenue generating potential; monitor complaints and ensure proper and speedy action is taken.• Ensure customer satisfaction for each conference/event/group.• Develop banquet menus pricing and revenue minimums using current competitive data.• Recruit, direct, manage, train and counsel sales staff.• Actively participate in sales presentations, property tours and customer meetings.• Participate in daily business review meeting, sales meetings and management meetings.

Abu Dhabi, United Arab Emirates

• Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.• Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.• Implement national sales programs by developing field sales action plans.• Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.• Establish and adjust selling prices by monitoring costs, competition, supply and demand.• Maintain national sales staff by recruiting, selecting, orienting, training and appraising job results of employees.• Maintain proper CRM procedures, databases and campaigns jointly with the Marketing department.

Abu Dhabi, United Arab Emirates

• Supervision of daily operations and workflow of ongoing functions including defining and delivering reports, deployment of Palace members to monitor/assist, training, technical assistance, help desk Direct completion of projects/tasks within estimated timeframes and budget constraints.• Facilitate forecasting process - drive delivery of information to management • Assist and facilitate commission reporting and related issues.• Assist in improving the overall quality and communication of data and other reports through frequent reviews of accounts and opportunities with extreme accuracy and timeliness.• Controlling of the costs and accomplishment of the given budgets • Creation of Forecasts in absence of the Director of Sales C&B• Assist in annual budget planning process and regularly monitors department revenues and expenditures.• Assist in creation of new rate structures for Daily Delegate Rates, room rent and F&B Revenues with the F&B Director.• Agreement and calculation of more annual new investments for Conference rooms in collaboration with the Director of Sales C&B, Operations Manager and the F&B Director.• Creation and updating of the Conference Portfolios • Assist and participate in the development of operating goals and objectives for the department, recommend, implement and administer methods and procedures to enhance operations.• Plan and manage relevant reporting of management and financial information for the C&B department.• Contributing to strategic planning and development as a member of executive team.• Assist in daily communication with Banquet Operation to review the daily guidelines for continuous Conference improvement process• Liaise with other department heads so as to understand all necessary aspects and needs of Conference Centre development, and to ensure they all are fully informed of C&B objectives, purposes and achievements

Responsible for selling the three Hilton Hotels in Abu Dhabi, supporting the Director of Sales in all aspects of his role with particular emphasis on motivating the team and building synergy with all departmentsLooking after the top corporate accounts in all aspects. Managing contacts with key clientsLooking after the top international accounts including incentive and corporate groups.Forecasting, creating and implementing action and sales activity plans for all areas in the hotel including Food & Beverage and Conference & EventsManagement of incentive system including setting of individual and team targetsInvolved in drawing the marketing plans of the hotel and aid the DBD and DOS budgetingSetting up of corporate and leisure rates, packages and offers. Ensuring that the sales team follows contractual and strategic sales paths. Monitoring Sales resultsMonitoring offers for groups and special eventsPlanning and representation the hotel in sales trips and exhibitions, trade fairs and road showsResponsible for the day-to-day activities of the sales team, appraisals, creation of development plans and coachingSupport Director of Sales with recruitment and selection processConducting site inspections

Sharjah

Dubai

Amman Jordan