Remmingtone Timothy Milambo Email & Phone Number

Zambia

Lusaka, Zambia

• Works closely with the Manager to develop and deploy International Remittance, Lending and banking product roadmap in line with the overall Group strategy,• Conducts extensive market and region research and creates realistic user stories for solution optimization;• Benchmarks region best practices and conducts extensive research to identify appropriate pricing for products. Develops proposals to amend product pricing in line with country level nuances;• Monitors revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan;• Collaborates with CVM and Marketing teams to develop & analyze and identify potential strategic partners to drive loyalty/reward programs;• Benchmarks best practices in the market, prepares business case and presents to senior management;• Manages promotional calendar with third party services to drive sales growth back into the business;• Uses relevant metrics and measures to monitor existing loyalty & reward programs;• Gathers customer feedback on product performance and relays to the Group product teams, in a bid to improve product performance;• Manages day-to-day product operations and establishes internal best practices in order to ensure effective utilization of the products;• Manages Quality of Service of the Product to ensure seamless customer experience;• Monitors & Analyzes traffic loads and in county system & platform capacity;• Captures Voice of Customer through CSAT surveys, product reviews, complaints etc

Lusaka, Zambia

• Plan, Manage and facilitate the distribution of Zamtel Products and Services in Luapula Province• Create a distribution Strategy for Itel Products and services in Luapula Province• Formulate and implement all marketing campaigns• Plan and execute all brand strategy for the company• Represent the company at any media or public need• Manage all social media marketing and the company website• Plan and execute launch of new products and services

Lusaka, Zambia

- Taking a customer centric approach in all activities, define and develop Vodafone Zambia marketing strategy and plan for Youth, Young Professional segments in order to fulfil the overall company strategy and targets- Develop and implement pricing, propositions and products covering prepaid, post-paid voice and data, value added services and bundles with content- Drive and define optimization of customer segmentation and retention guidelines- Proactively counter competitors’ strategy, services, pricing activities by being the champion of timely adaptation and implementation of marketing strategies and GTM initiatives- Review and give input to drive device strategy, based on the need of the segment- Proactively seeking opportunities to incorporate new technology, products, partnerships and business opportunities.- Secure cross functional collaboration between the sales, customer care and marketing teams to ensure timely achievement of set targets in terms of revenues, customer acquisition, brand recall etc. - Develop GTM plan, business cases, profitability analysis, market research, etc. for new products launches or campaigns.- Works with an analytical and data-driven approach in finding and testing new propositions, products and GTM activities combining internal and external insights.- Develop and own segment marketing financial objectives and continuously monitor performance against KPIs

Lusaka, Zambia

Lusaka, Zambia

Being at the core of all contact centre back office operations. ensuring that all issues that come up are closed within set service level agreements. Being at the centre of customer experience.

Lusaka, Zambia

Contacting potential or existing Enterprise customers to inform them about our 4G LTE Internet service product or service using scripts.Ensuring that the customers receive their product are satisfied.

Lusaka, Zambia

University Of Zambia

Handle all information publicity including notification, planning Fellowship programs and trips.

Lusaka

University of Zambia main campus Christian Fellowship HIV/AIDS Response Office

Prepared the news and presented it live on radio, edited collected news stories and tailored them for radio, went into the community to collect news stories.

Marketing

Activities and Societies: Brand Identity and Strategy.

Bachelor Of Arts (Ba), Library And Information Science,Public Administration

Activities and Societies: University of Zambia HIV/AIDS Response Office, Chi-Alpha Christian Fellowship, University of Zambia School.

General Certicate Education, General Studies

Activities and Societies: Anti-Aids Club, JETS clubs, Zambia Young Christian Students, Canisius School Magazine, Debate ClubFounded School.