Renae Cooper Email & Phone Number

Sydney, New South Wales, Australia

Responsible for establishing a DesignOps function that helps to mature and optimise Bupa's digital experience team.

Sydney, New South Wales, Australia

• Supported the transition of 6000 employees in Business Banking through Pace Transformation. This involved
• coaching of Crews in adoption of new rhythms, rituals methods
• conducting product training for over 600 new Product owners
• contributing to ongoing evolution of the transformation efforts through facilitating future-spectives & ways of working optimisation.

Sydney, Australia

• Managed the Innovation portfolio and designed an Innovation Framework to harness the 100 strong team of Innovators to get ahead of industry disruption.
• Created a DesignOps function from scratch to support and mature the Design team of 50 by creating a program of work across Tools & Systems, Pipeline management and Culture & Capability.

Sydney, Australia

• As part of an enterprise-wide transformation program, conducted training in the tools and techniques of Innovation (Design Thinking, Lean Start-up, Agile) to reduce risk across the organisation.
• Coached Business Owners through using the proprietary Innovation framework to ensure desirability, feasibility and viability lenses were addressed.

Sydney, Australia

• Worked with Strategy and Business Owners to analyse, shape and scope initiatives in concept phase.
• Uncovered significant business and technical risk inherent in a legacy system and achieved a $10M budget to transition the Veteran Vintage Car (VVC) portfolio onto core systems.
• Delivered concept designs for many key initiatives including eDocs and Telematics.

• Worked collaboratively with the Agile project Team to capture requirements and support the team to optimise work practices to deliver optimised Motor Risk Address Capture (MRAC)
• Completed audit of the GO Discounts Business Intelligence stream and coordinated project resources to resolve outstanding issues.

Sydney, Australia

• Led cross disciplinary teams of Process Designers and Change Managers and other stakeholders to progress multiple streams of the customer promise program concurrently.
• Participated in full SDLC of upgrade to the IVR system in line with Payment Card Industry (PCI) standards.

Sydney, Australia

• Analysed and documented functional requirements for the Traffic Incident Reporting Facility (TIRF) upgrade and Inter-agency CAD electronic messaging system (ICEMS) a mission critical information system that allows the.
• Identified risks and created Business Continuity Plan and IT Recovery Plan for Traffic Management Systems.

London, United Kingdom

• Gathered and documented current and future state process maps through consultation with a broad range of stakeholders including users and technical experts.
• Surfaced business rules and identified exception cases, ensuring effective delivery of services in line with the Single Euro Payments Area (SEPA) requirements.

London, England, United Kingdom

• Analysed, identified and documented integration requirements for major e-Commerce initiative to consolidate the existing individual and corporate websites into one Web Portal.
• Provided clarity on the processing and business rules of anti-fraud systems on the critical path for payments through analysis and documentation.

London, United Kingdom

• Managed multiple work streams to tight deadlines on Sarbanes Oxley regulatory project to minimise risk associated with user access across multiple applications.
• Contributed to the user and technical user manuals for the identity management system.

Sydney

• Participated in the Graduate program which consisted of 6 biannual rotations over 3 years across a variety of business units including Technology, Finance, and Traffic Management.

Master Of Commerce, It Strategy & Innovation, Distinction

Bachelor'S Degree, Information Technology, 1St Class Hons