Renae Cooper Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Responsible for establishing a DesignOps function that helps to mature and optimise Bupa's digital experience team.

Sydney, New South Wales, Australia

Supported the transition of 6000 employees in Business Banking through Pace Transformation. This involved• coaching of Crews in adoption of new rhythms, rituals methods• conducting product training for over 600 new Product owners• contributing to ongoing evolution of the transformation efforts through facilitating future-spectives & ways of working optimisation.

Sydney, Australia

• Managed the Innovation portfolio and designed an Innovation Framework to harness the 100 strong team of Innovators to get ahead of industry disruption. • Created a DesignOps function from scratch to support and mature the Design team of 50 by creating a program of work across Tools & Systems, Pipeline management and Culture & Capability.

Sydney, Australia

• As part of an enterprise-wide transformation program, conducted training in the tools and techniques of Innovation (Design Thinking, Lean Start-up, Agile) to reduce risk across the organisation. • Coached Business Owners through using the proprietary Innovation framework to ensure desirability, feasibility and viability lenses were addressed.

Sydney, Australia

• Worked with Strategy and Business Owners to analyse, shape and scope initiatives in concept phase.• Uncovered significant business and technical risk inherent in a legacy system and achieved a $10M budget to transition the Veteran Vintage Car (VVC) portfolio onto core systems.• Delivered concept designs for many key initiatives including eDocs and Telematics.

• Worked collaboratively with the Agile project Team to capture requirements and support the team to optimise work practices to deliver optimised Motor Risk Address Capture (MRAC) • Completed audit of the GO Discounts Business Intelligence stream and coordinated project resources to resolve outstanding issues.

Sydney, Australia

• Led cross disciplinary teams of Process Designers and Change Managers and other stakeholders to progress multiple streams of the customer promise program concurrently. • Participated in full SDLC of upgrade to the IVR system in line with Payment Card Industry (PCI) standards.

Sydney, Australia

• Analysed and documented functional requirements for the Traffic Incident Reporting Facility (TIRF) upgrade and Inter-agency CAD electronic messaging system (ICEMS) a mission critical information system that allows the RTA, Police and NSW Fire to communicate in real-time.• Identified risks and created Business Continuity Plan and IT Recovery Plan for Traffic Management Systems.

London, United Kingdom

• Gathered and documented current and future state process maps through consultation with a broad range of stakeholders including users and technical experts. • Surfaced business rules and identified exception cases, ensuring effective delivery of services in line with the Single Euro Payments Area (SEPA) requirements.

London, England, United Kingdom

• Analysed, identified and documented integration requirements for major e-Commerce initiative to consolidate the existing individual and corporate websites into one Web Portal.• Provided clarity on the processing and business rules of anti-fraud systems on the critical path for payments through analysis and documentation.

London, United Kingdom

• Managed multiple work streams to tight deadlines on Sarbanes Oxley regulatory project to minimise risk associated with user access across multiple applications.• Contributed to the user and technical user manuals for the identity management system.

Sydney

• Participated in the Graduate program which consisted of 6 biannual rotations over 3 years across a variety of business units including Technology, Finance, and Traffic Management.

Master Of Commerce, It Strategy & Innovation, Distinction

Bachelor'S Degree, Information Technology, 1St Class Hons