Renan Ledo Email & Phone Number

Brazil

My experience in pre-sales of technology solutions has allowed me to develop deep expertise in networks for Data Centers, Service Providers, high-density WiFi networks, storage and processing solutions in data centers, security solutions, network packet broker, sdwan among others. Working in a dynamic environment, I conduct research and analyze the market, identifying the best solutions to meet client needs. Here are my key activities:- Researching potential products from leading technology solutions.- Network consulting for environments such as data centers, service providers, and high-density wireless networks.- Preparing technical suggestions for participation in RFPs.- Drafting RFPs and overseeing the development of POCs related to IT products and services.- Lead registration, pipeline management, and CRM updates.- Designing and architecting connectivity solutions for IT environments.- Preparing and delivering presentations on the main benefits of the best market solutions.- Demonstrating and conducting proof of concepts.- Identifying solutions for the key pain points in the client's technology environment.- Preparing and positioning proposals.- Managing and tracking IT purchase orders and contracts.- Analyzing and monitoring market trends and new technologies to identify cost optimization opportunities.- Collaborating with IT and other departments to understand product/service needs and specifications.- Ensuring compliance with internal procedures and external regulations related to purchasing.

Brazil

As the technical lead of the post-sales team, I ensured customer satisfaction and resource optimization. In addition to leading the technical team, I worked closely with the PMO, supporting project management, scope definition, deadline tracking, and resource allocation. Through the implementation of customized network solutions, I contributed to the improvement of operational efficiency for private companies and major public agencies in Brazil.I took on technical leadership in several projects, being responsible for defining architecture, selecting technologies, and managing the technical team. Acting as a company representative, I represented the company in meetings with clients and suppliers.My key achievements include:- Cost reduction through network infrastructure optimization and implementation of more efficient solutions.- Increased availability of critical systems, minimizing downtime and ensuring continuity of services for thousands of users.- Performance improvement through the implementation of new technologies and optimization of equipment configuration.- Contribution to the digitalization of public services in the Federal District, optimizing service delivery and increasing management efficiency.My key activities:- Technical Leader: Coordination of technical teams, project scope and architecture definition, project management.- Company Representative: Representation of the company in meetings with clients and suppliers.- Network Specialist: Implementation and configuration of complex networks, including switches, routers, firewalls, and virtualization systems.- Training: Development and delivery of technical training for internal teams and clients.- Project Management: Deadline tracking, risk management, and resource allocation.Experience with: VMware NSX, Cisco Switches, Brocade, Ruckus, Extreme, BGP, OSPF, MRP, Data Centers, metropolitan networks, and high availability solutions.

Brasília, Distrito Federal, Brasil

Technical lead with extensive experience in complex network projects, focused on ensuring the high availability of critical systems. Deep knowledge of routing protocols (BGP, OSPF, MRP), wireless networks (Aerohive), and data centers. Responsible for leading technical teams, implementing innovative solutions, providing technical support, and ensuring customer satisfaction.Achievements:- Led the team in the implementation of switches for Campus and Data Center networks.- Developed and delivered technical training to over 100 professionals in Brocade, Cisco, VMware, and Aerohive technologies.- Implemented high-availability network solutions for mission-critical environments, ensuring service continuity.

Brasília, Distrito Federal, Brasil

Experience in technical support and network implementation, with a focus on ensuring customer satisfaction. I have worked on network infrastructure projects, handling the installation, configuration, and optimization of equipment, as well as providing technical support, managing tickets, and meeting SLAs. I operated on a 24x7 on-call basis, ensuring service continuity and incident resolution.Skills:- Level 2 and 3 technical support- Ticket management- SLA compliance- Data Center- Networks (LAN, WAN, WLAN, and ISP)- Switches (Top of Rack, Core)- Wireless- Technical documentation- As-Built projectsAchievements:- Handled over 100 tickets monthly, with a 100% resolution rate within the SLA.- Implemented hundreds of switches in GDF data center environments.- Installed thousands of Access Points.- Developed detailed technical documentation to facilitate network maintenance and management.- Reduced the average incident resolution time.

Brasília

- Level 1 support for WiFi and Wired network solutions- Implementation of network solutions- Preparation of As-Built documents and Topologies

Aqui está a tradução para o inglês:---- Level 1 support for workstations, printers, and access points- Assistance with tape backup routines- Management and creation of images using Acronis and Norton for desktop Windows preparation- Environment documentation

- Telemarketing no canal de atendimento Alô Trabalho provendo comunicação direto entre cidadão e poder público em todo o território nacional. Possibilitando ao cidadão ter acesso a informações como: seguro-desemprego, CAGED (Cadastro Geral de Empregados e Desempregados), legislação trabalhista, Programa de Integração Social – PIS, dentre outros.

• Suporte nível 1 de estações de trabalho, impressoras, access point• Gerencia e criação de imagens com Acronis para preparação do Windows dos desktops• Documentações do ambiente

Bahia, Brasil

- Instrutor das plataformas Microsoft Office: Word, Excel e Power Point

Bachelor’S Degree, Technology

Analysis and Development of Systems The course aims to develop knowledge in programming and systems analysis and design. It enhances.

Lato Sensu Postgraduate Degree - Specialization, Project Management

Specialization in Project Management, following best practices as indicated by the Project Management Institute (PMI). This specialization.

Lato Sensu Postgraduate Degree - Specialization, Security Information

The course aimed to protect the integrity of company information and develop mechanisms to prevent unauthorized access. It involved risk.

Lato Sensu Postgraduate Degree - Specialization, People Management With Emphasis On Organizational Leadership

The course aims to prepare a leader for the new economy, capable of engaging different professional profiles, managing conflicts.

Technical Education, Information Technology

Computer Networks Technician The course aims to install, configure, and maintain computer networks, routers, and switches, as well.