Rena Smith Email & Phone Number

United States

I currently process new orders for all types of sleep equipment. This includes data entry, insurance verification, qualification assessment, compliance, supplies and setup of CPAP and BiPAP.

Tecnical Certificate Earned

Managed administrative functions within department to include assisting HR Manager with recruitment, hiring, and completion of new-hire administration processes. Processed bi-weekly payroll for 200+ employees with 100% accuracy. Performed timely and highly accurate data collection and entry to ensure all JCAHO requirements were met or exceeded. Created.

Promptly answered telephone calls to reflect professional corporate image. Assisted supervisor with daily productivity reports. Scheduled customer service representatives to insure proper coverage. Recognized for building and maintaining PAP referrals. Provided superior customer service and work quality while demonstrating attention to detail, flexibility.

Promptly answered telephone calls to reflect professional corporate image.

Addressed customer questions and concerns regarding maintenance and repairs. Met with customers to determine expectations and followed up to measure and ensure satisfaction levels. Performed follow-up customer satisfaction reviews and identified opportunities to improve services or procedures. Collected and reviewed permitting documents to ensure all.

Trained and mentored new office managers in the region. Performed loan closings ensuring the highest level of accuracy. Maintained payroll and personnel records. Completed company certification exam with 91% average.