• Managed and drove operations team to achieve business targets• Identified and developed people with leadership potential• Managed SLA performance and customer expectations for excellent delivery• Was in charge of accurate billing of services to your customers as well as keeping financial control of your operations• Acted as a final point of escalation for your customers• Built strong relationship with both account teams and customers• Proactively sought for improvement of service support standards & practices• Cooperated with Remote Infrastructure Management Services/Tower Managers for continuous improvements or cross-services delivery

* Led service delivery for the customer to deliver contracted service commitments and continual service improvements* Developed effective relationships with customer and senior management team* Developed new strategies to maintain and improve the quality of service delivery* Supervised the full implementation of the defined policies to achieve policy objectives* Assessed the individual and collective performance of the team members* Organized and chaired meetings with the service delivery team* Represented the service delivery team or appointed representatives during crucial business meetings* Gathered data and information related to customer satisfaction, inquiry, and complaint* Assessed impact of changes from service delivery perspective to minimize the risks* Actively owned service risks, control service costs & improved productivity for customers and Fujitsu* Prepared and provided Root Cause Analysis (RCA) to operations team and customers upon request

* Supported Change Management reporting* Assisted the in-driving Service Management best-practice and ITIL process standardization* Drove implementation of standard execution of the Change Management process* Ensured all reporting and data was delivered in a timely manner* Executed specific escalation activities in the Change Process* Participated in process improvement activities* Took part in technical quality of changes in the IT environment* Ensured Post Implementation Review (PIR) of implemented changes* Initiated follow-up actions to correct any problems or inefficiencies arising from the execution of the Change Management Process and highlighting any issues or ideas of improvement to the Change Management Regional Process Owner* Verified changes* Cooperated closely with the customer

* Provided and conducted lessons at all CEFR levels (A1 – C1) in all age groups, 12 hours weekly* Prepared and conducted courses focusing on second language acquisition by teenage groups of students, based on New English File by Oxford University Press, 4 hours weekly* Prepared and managed the online documentation and student's grade reports, 2 hours weekly* Organized the school special events, such as extra speaking classes and active participation in schools' academic and social life* Liaised closely with 9 teachers and the Head of Studies to ensure the best quality of education possible

* Coordinated and managed Change Management process activities across the global factory and with external suppliers* Executed the Change Management process tasks in adherence with global and local requirements* Supported Incident/Problem/Change Management reporting (KPIs and customer SLAs)* Engaged with other process participants to identify continuous service improvement for the change/incident/ problem management processes

* Introduced students to the Speak Up educational system* Managed the finances and contracts* Conducted introductory classes for the newly enlisted students* Participated in didactic and marketing workshops

* Provided customer with an exceptional service* Organized and conducted purchasing and post – purchasing documentation* Led the team of co – workers, organized schedules, working hours, and duties and supervised the staff of the office* Maintained a close relationship with the potential business partners* Operated accounting software and cash register receipts and invoices